RPMG: Strategy - Shared Services

About the Role
Shared Services Specialist is Responsible for efficient management of vendor onboarding and management, ID card issuance, and other operational tasks related to the collection portfolio. This role requires a strong understanding of collection processes, advanced MS Office skills, and the ability to coordinate effectively with internal and external stakeholders.

Key Responsibilities
1)    Vendor Onboarding: 
i)    Coordinate with the business to identify vendor requirements.
ii)    Conduct due diligence on potential vendors.
iii)    Prepare and execute vendor onboarding documentation.
iv)    Ensure timely and accurate data entry into relevant systems.
v)    Maintain vendor records and documentation.
2)    ID Card Management:
i)    Coordinate ID card production and distribution.
ii)    Maintain ID card inventory and tracking systems.
iii)    Manage ID card related queries and issues.
iv)    Ensure compliance with ID card policies and regulations.
3)    Collection Operations Support:
i)    Provide administrative support to the collection team.
ii)    Assist with data entry and report generation.
iii)    Maintain accurate records and documentation.
iv)    Participate in process improvement initiatives.
4)    Data Management:
i)    Ensure data accuracy and integrity.
ii)    Prepare and analyze reports as required.
iii)    Utilize advanced MS Office tools (Excel, Word, PowerPoint) for data analysis and presentation.
5)    Compliance Adherence:
i)    Stay updated on relevant regulations and guidelines.
ii)     Ensure compliance with internal policies and procedures.

Qualifications
Optimal qualification for success on the job is:
•    Bachelor’s degree in commerce, Management, or related field.
•    Minimum of 2 years of experience in a shared services or administrative role.
•    Experience in the banking or financial services industry.
•    Knowledge of vendor management systems and processes.
•    Experience with data analysis and reporting.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
•    Strong understanding of collection processes and terminology.
•    Advanced proficiency in MS Office applications (Excel, Word, PowerPoint).
•    Excellent organizational and time management skills.
•    Attention to detail and accuracy.
•    Strong interpersonal and communication skills.
•    Ability to work independently and as part of a team.
•    Problem-solving and analytical skills.
•    Customer service orientation.
•    Adaptability and flexibility.
•    Results-oriented.
•    Teamwork and collaboration.