RPMG:Cluster Portfolio Manager - Mortgage Loans - Field - Recovery

About Retail Portfolio Management Group
The Retail Portfolio Management Group (RPMG) plays a strategic role in managing the bank’s retail receivables, with a sharp focus on loss containment, cost efficiency, and portfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution.
RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank’s overarching Growth, Profitability, and Sustainability (GPS) strategy, positioning RPMG as a key contributor to operational resilience and financial performance.

About the Role
The Cluster Portfolio Manager for Mortgage products (Home Loan, LAP & Asha) is responsible for managing the portfolio of mortgage loans within a specific area, ensuring NPA resolution, and achieving collection targets. This role involves handling the Risk – 60 portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures. The Cluster Portfolio Manager will manage a team and ensure the effective servicing of debt for mortgage loan products.

Key Responsibilities
Portfolio Management:
•    Manage the portfolio of mortgage loan products including Home Loan, Loan Against Property (LAP), and Asha.
•    Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement.
•    Ensure minimum addition to the NPA pool by maintaining the delinquency level.
•    Achieve calling resolution targets for X & 30 buckets for mortgage products.
•    Adhere to calling norm targets for mortgage products.
Operational Management:
•    Oversee the collection process to ensure efficient and effective portfolio management.
•    Monitor and analyze portfolio performance metrics and implement necessary adjustments.
•    Ensure compliance with regulatory guidelines and internal policies.
•    Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.
•    Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.
•    Prepare contingency plans for all collection-related activities.
•    Ensure that assigned locations and collection agencies have sufficient manpower.
•    Create a performance-oriented environment leading to high employee motivation and productivity.
•    Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank.
Team Management:
•    Manage a team of Bucket Managers and ensure achievement of the monthly resolution targets.
•    Ensure that all collection agencies are fully compliant with RBI guidelines and the bank’s collection policy.
•    Track portfolio health and prepare contingency plans for all collection-related activities.
•    Ensure adherence to the set process and audit requirements in place.
Data Analysis and Reporting:
•    Collect, analyze, and interpret data to measure portfolio performance against established KPIs.
•    Generate detailed reports on portfolio metrics and provide actionable insights.
•    Identify trends, patterns, and opportunities for optimization.
Process Improvement:
•    Continuously evaluate and enhance portfolio management processes and workflows.
•    Identify opportunities to improve efficiency and effectiveness.
•    Implement industry best practices and emerging technologies.

Qualifications
Optimal qualification for success on the job is:
•    Graduation/Post-Graduation from a recognized institute.
•    10 to 12 years of relevant experience in the NBFC/Banking industry.
Desired Qualifications:
•    Knowledge and understanding of collections and market dynamics.
•    Knowledge of regulatory guidelines and norms.
•    Operational and system knowledge.

Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
•    Proven experience in portfolio management, preferably within the financial services industry.
•    Strong analytical skills with proficiency in data analysis and interpretation.
•    Excellent project management skills with the ability to prioritize and meet deadlines.
•    Strong interpersonal and communication skills with the ability to collaborate effectively.
•    Ability to manage complex client situations.
•    Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
•    Ability to handle pressure and meet deadlines.