Food and Beverage Supervisor | Banquets
accorhotel
Royal Service (Operator) Manager
About this role
Company Description
Fairmont Tokyo open on July 1, 2025
Exceptional facilities with 217 rooms and suites offering stunning views of Tokyo Tower, the Bay, or the skyline, the Fairmont Gold experience, spa, infinity pool, and outdoor terraces. Discover five restaurants and two bars blending authenticity with modern flair. Our legacy continues in venues for timeless gatherings and celebrations.
Job Description
As Royal Service Manager, you will lead Fairmont Tokyo's centralized guest communications team, serving as the primary point of contact for guests through telephone and other communication channels. This is a non-guest-facing leadership role responsible for delivering seamless service remotely by managing all incoming calls, guest requests, room service order taking, and internal dispatch coordination.
You will oversee the daily operation of Royal Service, ensuring every guest interaction is handled efficiently, professionally, and with genuine care, while developing a high-performing team that provides a true one-stop service experience.
Qualifications
- Previous leadership experience in Royal Service, PBX, Hotel Call Center or Front Office within a luxury hotel.
- Strong leadership and people management skills.
- Excellent verbal communication and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with hotel PMS, PBX/telephony systems, and service optimization tools is preferred.
- Fluent English communication skills are required; Japanese language skills are highly desirable.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Royal Service (Operator) Manager position at accorhotel?
The salary for this Royal Service (Operator) Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Royal Service (Operator) Manager position at accorhotel located?
This Royal Service (Operator) Manager role at accorhotel is based in jp, Tokyo, Tokyo, Tokyo, Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Royal Service (Operator) Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Royal Service (Operator) Manager role at accorhotel.
How do I apply for the Royal Service (Operator) Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Royal Service (Operator) Manager job at accorhotel posted?
This Royal Service (Operator) Manager position at accorhotel was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Royal Service (Operator) Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.