Rooms Controller
hhmlp
Rooms Controller
About this role
Overview
Opportunity: Rooms Controller
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Position Requirements
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Frequently Asked Questions
Is the salary disclosed for the Rooms Controller position at hhmlp?
The salary for this Rooms Controller role at hhmlp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Rooms Controller position at hhmlp located?
This Rooms Controller role at hhmlp is based in Palm Beach, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Rooms Controller role at hhmlp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Rooms Controller role at hhmlp.
How do I apply for the Rooms Controller position at hhmlp?
Click the "Apply Now" button on this page. You will be redirected to hhmlp's official application portal hosted on icims where you can submit your application directly.
When was the Rooms Controller job at hhmlp posted?
This Rooms Controller position at hhmlp was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Rooms Controller
hhmlp
You'll be redirected to hhmlp's official application page on icims.