Rock Tools Contract Operations Manager

The Role

The purpose of this role is:

To be responsible for ensuring the effective operations of Sandvik rock tool contract sites (either managed supply or cost per meter) within a designated region. This includes developing strong customer relationships at a senior level and building effective contract teams that meet the required financial targets, contract objectives and provide the required service levels that continually demonstrate the value to our customers of using Sandvik drilling consumables and services, at each contract site. The Rock Tools Contract Operations Manager must have outstanding communication skills, be detail oriented with a superior customer service attitude.

Duties and Responsibilities

Safety and Environment

• Ensure a sound knowledge of, and adherence to all Sandvik Environmental, Health & Safety systems.

Operational Responsibilities

• Ensure all contract sites under their responsibility conduct work in compliance with Sandvik Environmental, Health & Safety policies and procedures.
• Ensure the profitable control of each contract site.
• Work closely with the appropriate Product Support Managers (PSM) with regards to technical issues, product development and warranty issues.
• Ensure that all KPI’s established for the contract are met.
• Work with the relevant contract sites and the Rock Tools Demand Planner to ensure the preparation of monthly stock forecasts are submitted and that the information provided is accurate and up to date.
• Work with the Sales Area Logistics team to ensure re-order points (ROP) are established and are reviewed as required.

People Management and Leadership

• Establish and develop relationships and networks across the Sandvik business to assist in achieving objectives.
• Mentor and develop personnel operating within the Rock Tools Contract business with the objective to encourage and facilitate future career advancement within Sandvik, wherever possible.

Financials

• Achieve contract budgeted margins and GP% targets.
• Work with site to achieve budgeted revenue.
• Ensure correct site Invoicing is undertaken via support staff.
• Ensure all Accounts relating to the Rock Tools Contracts business are operating within Sandvik Mining payment terms.

Customer Service

• Working with the Contract Managers, ensure that Customers receive the highest level of service and responsiveness.
• Ensure that products are delivered in a timely, professional manner as well as meeting the customer needs for quality and value for money.

Technical Expertise

• Work with the contract team to assist in the most appropriate product selection.
• Work with the contract Managers at each site to regularly review rock tool product usage data and identify any opportunities for improvements.
• Identify and develop training requirements at each site, including product related training to assist our rock tool crews (and customers) to better understand the best use of Sandvik drilling consumables.

Your profile 

• Degree/Diploma in Engineering (Mechanical/Electrical) or Business or Project Management
• Minimum 7 years’ experience in mining and related equipment maintenance / engineering of which:
  • Minimum 1 years’ experience with Sandvik products;
  • Minimum 2 years’ experience in contract management / project management;
  • Minimum 4 years’ maintenance management practices / systems as well as commercial contract management practices and business experience.
• Experience in Rotary and DTH Drilling will be strongly preferred
• Computer literate with proven computer skills.
• Strong technical background across engineering disciplines.
• Fitness for underground and surface mines (Silicosis Certification)
• Planning, organizing, business and analytical skills
• Leadership skills
• Project Management skills
• EIZ Membership
• Valid driver’s license