Roadside Service Technician - Massey Cadillac of Orlando (North)

Company Description

Massey Cadillac of Orlando is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $25.00 to $28.00 per hour

Our associates are happy to work here because:

• Available $0 Health plan premiums for Technicians based on tenure.
• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company and offer a career path from entry level to top level.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k with matching, and PTO.
• Paid time off and Paid Training.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Roadside Technician provides mobile vehicle assistance and light repair services to customers in need of roadside support. This role delivers exceptional customer service while performing basic diagnostic, maintenance, and emergency services safely and efficiently at customer locations.

Duties and Responsibilities:

• Respond to roadside assistance calls in a timely and professional manner.
• Perform basic vehicle services including battery testing and replacement, tire changes, jump-starts, lockout assistance, and minor repairs.
• Diagnose and assess vehicle issues to determine appropriate solutions or towing recommendations.
• Operate and maintain company vehicles, tools, and equipment in accordance with safety standards.
• Communicate effectively with customers regarding service needs, repair options, and vehicle conditions.
• Complete service documentation, work orders, and customer records accurately and promptly.
• Maintain a high level of customer satisfaction by providing courteous and efficient roadside support.

Qualifications

• Previous automotive technician, roadside assistance, or mechanical experience preferred.
• Basic knowledge of vehicle systems, diagnostics, and light repair procedures.
• Strong customer service and communication skills with the ability to remain professional in stressful situations.
• Ability to work independently and make sound decisions in the field.
• Ability to lift, carry, and maneuver automotive equipment and components as required.
• Availability to work flexible schedules, including evenings, weekends, and emergency response situations as needed.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Compensation: $25.00 to 28.00 per hour

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career.  From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.