RO:Inbound Channel - Team Member-Activity Champion

Axis Bank
Apply Now ↗
📍 Mumbai, IndiaRegular

About this role

RO:Inbound Channel - Team Member- Activity Champion
INTERNAL USAGE:
No. of Vacancies:1Reports to:AVP/VP
Is a Team leader?NoTeam Size:5-10
  
Grade:M/ SM
Business:Retail OperationDepartment:�Inbound ChannelsSub-Department:Inbound Channels
Location: Virtual, Mumbai
About Name of BU
Axis Bank�s (Inbound Channels): This is a highly result oriented team to drive the operations of contact centre, email and chat services handling customer issues and taking it to resolution. Reporting to head Inbound channels this department handling all the customer, branch, RM�s and coverage issues on the corporate internet banking and monitoring daily pendency and ensuring complaints are addressed on time
About the Role


The person would be a part of the Corporate Business customer service team managing the complexities on IDP and CDP (NEO) the upcoming business model

Key Responsibilities

The candidate will be responsible for the following in his/her job role:

 

� �Development of insightful reports with clear out put of customer complaints and measurement metrics

� �Preparing Voice of process which should reach respective stakeholders for customer issue resolution

� �Customer first approach and ready to take up an challenges with positive attitude

� �End to End closure of complaints to avoid any repeat

� �Experience of managing teams and conflict management

 

Qualifications

 

Any graduate with 5+ year experience

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

Knowledge

  • Excel, Power point and other office application. Direct or indirect customer interaction

 

 

Skills

  • Should have experience in handling corporate clients and B2B
  • Strong data handling, interpretive and problem-solving skills with the ability to process large volume of transaction level data and efficiently derive actionable results.
  • Having a �results oriented� attitude with �go get it done� skill
  • Good management skills while working with both internal and external partner.

 

 

Frequently Asked Questions

Is the salary disclosed for the RO:Inbound Channel - Team Member-Activity Champion position at Axis Bank?
The salary for this RO:Inbound Channel - Team Member-Activity Champion role at Axis Bank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RO:Inbound Channel - Team Member-Activity Champion position at Axis Bank located?
This RO:Inbound Channel - Team Member-Activity Champion role at Axis Bank is based in Mumbai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RO:Inbound Channel - Team Member-Activity Champion role at Axis Bank full-time or part-time?
This is listed as a Regular position. It is posted as a RO:Inbound Channel - Team Member-Activity Champion role at Axis Bank.
How do I apply for the RO:Inbound Channel - Team Member-Activity Champion position at Axis Bank?
Click the "Apply Now" button on this page. You will be redirected to Axis Bank's official application portal hosted on ripplehire where you can submit your application directly.
When was the RO:Inbound Channel - Team Member-Activity Champion job at Axis Bank posted?
This RO:Inbound Channel - Team Member-Activity Champion position at Axis Bank was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
RO:Inbound Channel - Team Member-Activity Champion
Axis Bank
Apply for this role ↗

You'll be redirected to Axis Bank's official application page on ripplehire.