RN Phone Triage Nurse

naphcare· Nursing
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📍 Birmingham, AL, USPART TIME

About this role

Overview

NaphCare has an excellent opportunity for a RN Phone Triage Nurse to join our Corporate Headquarters in Birmingham, AL supporting the Residential Reentry Centers (RRC) for the Federal Bureau of Prisons (BOP).

 

This position supports inmates who are still in federal custody and have transitioned to a community setting. The RN Phone Triage Nurse answers phone calls and coordinates telehealth to assess and expedite medical care services while coordinating closely with BOP and RRC staff nationwide.

 

**This position will be remote; but will require coming into the office at times. Local residents only.**

 

Responsibilities

Position Responsibilities:

  • Possess understanding of the principals and concepts of clinical triage to help determine the best type of care for the patients.
  • Ability to assess clinical need/urgency and direct care via phone calls and telehealth video visits.
  • Document clinical assessments in TechCare Online and follow up with the patients as necessary.
  • Work with the RRC staff and patients to increase compliance with medical recommendations.
  • Monitor, report, and clinically document regarding usage of the nurse line.
  • Triage requested medical services based on clinical needs.
  • Coordinate with NaphCare’s medical scheduling, contracting, social work, and medical records corporate teams to ensure timely care for the resident.
  • Serve as a liaison between BOP, RRC’s, providers, and residents.

Qualifications

Position Requirements:

  • Active, unrestricted RN (Registered Nurse) in the state of Alabama w/ a minimum of 5 years clinical (multi-specialty) experience required.
  • Utilize the ANA Standards of Practice to ensure the highest quality of care is provided.
  • Strong general practitioner skillset
  • Correctional experience preferred but not required.
  • Excellent communication skills.
  • Ability to work independently with various multispecialty physicians, federal employees and community federal contractors.
  • Flexible working hours.
  • Remote work allowed (after training).

 

Equal Opportunity Employer: disability/veteran

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

 

We know you may have questions before applying.  To speak to a recruiter directly, email your questions and/or resume to CorporateHR@naphcare.com with the position and location you’re interested in.

 

Frequently Asked Questions

Is the salary disclosed for the RN Phone Triage Nurse position at naphcare?
The salary for this RN Phone Triage Nurse role at naphcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RN Phone Triage Nurse position at naphcare located?
This RN Phone Triage Nurse role at naphcare is based in Birmingham, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RN Phone Triage Nurse role at naphcare full-time or part-time?
This is listed as a PART TIME position. It is posted as a RN Phone Triage Nurse role in the Nursing department at naphcare.
Which team or department does the RN Phone Triage Nurse at naphcare belong to?
This RN Phone Triage Nurse position is part of the Nursing department at naphcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the RN Phone Triage Nurse position at naphcare?
Click the "Apply Now" button on this page. You will be redirected to naphcare's official application portal hosted on icims where you can submit your application directly.
When was the RN Phone Triage Nurse job at naphcare posted?
This RN Phone Triage Nurse position at naphcare was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
RN Phone Triage Nurse
naphcare
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