RN Call Center
unitypoint
RN Call Center
unitypoint· Call Center
About this role
Overview
UnityPoint Clinic
RN Call Center
Monday-Friday 11AM-9:30PM 40 hours/week - every other weekend + holiday rotation
Full Time Benefits
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.
- Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
- Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
- Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
- Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
- Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.
Qualifications
Education:
- Graduate from an accredited nursing program.
Experience:
- 1-2 years clinical experience in home care and/or ambulatory care.
Licenses/Certifications:
- The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas
Frequently Asked Questions
Is the salary disclosed for the RN Call Center position at unitypoint?
The salary for this RN Call Center role at unitypoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RN Call Center position at unitypoint located?
This RN Call Center role at unitypoint is based in Sioux City, IA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RN Call Center role at unitypoint full-time or part-time?
This is listed as a OTHER position. It is posted as a RN Call Center role in the Call Center department at unitypoint.
Which team or department does the RN Call Center at unitypoint belong to?
This RN Call Center position is part of the Call Center department at unitypoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the RN Call Center position at unitypoint?
Click the "Apply Now" button on this page. You will be redirected to unitypoint's official application portal hosted on icims where you can submit your application directly.
When was the RN Call Center job at unitypoint posted?
This RN Call Center position at unitypoint was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
RN Call Center
unitypoint
You'll be redirected to unitypoint's official application page on icims.