RMA Coordinator 2

Overview

ViaPath is seeking a RMA Coordinator 2 that will work closely with all related departments to meet customer priorities and requests on a daily basis.  This position will need to follow work instructions in order to carry out the assignments correctly to meet tight schedules.  This position is primarily responsible for coordinating customer products and providing excellent customer service to maintain effective business relationships.  

Responsibilities

• Serve as an Ambassador for ViaPath
• Dealing with vendors for RMA process
• Shipping coordination of incoming and outgoing RMA parts
• Focusing on products for vendor return
• Physical inventory transfer within departments and inventory management
• Coordinating incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent case
• Handle the day-to-day RMA Receiving activities
• Manage timely processing of RMAs to meet Service Agreements
• Maintain daily productivity / workflow reports and open issues
• Assist Customer Service with RMA Authorization processing as needed
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Field Services and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and update new processes as required

Qualifications

• High school diploma or equivalent required
• Minimum of 1 year pf related experience working as a material handler, RMA Coordinator, etc.
• Must have experience working with shipping management warehouse software
• Excellent written, interpersonal communications and organization skills
• Detail oriented and strong time management skills
• Ability to multi-task with effective decision making
• Independent person and a strong team player
• Proficient with MS office
• Ability to lift 50lbs
• Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required
• Motivated self-starter with the ability to learn quickly and apply new knowledge effectively
• Demonstrate the composure required to perform effectively under stressful situations
• Possess good problem solving and decision-making skills

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.