RL - Consumer:Product Lead

About the Role

The individual will be responsible for product and portfolio management of Personal loans including strategy definition and

implementation, product design, policy formulation, product promotion and pricing, delivery of P&L goals and management

of end-to-end product lifecycle. The role is accountable for driving sustainable and profitable market share growth, improving

customer experience (with reduction of complaints), and ensuring risk-calibrated portfolio growth.

Key Responsibilities

1. Plan and deliver P&L for the Personal loans business

· Drive target achievement for Personal Loans P&L metrics including disbursals, book growth, yields, fees,

NIM, NCL and profit.

· Monitor sourcing mix, on-boarding yield, channel wise performance, and early risk metrics and implement

interventions to drive right customer on-boarding and with the desired channel mix.

2. Identify and institutionalize drivers for every line item of the P&L

· Delivering higher book growth by enabling higher fresh disbursals, enhancing top-up penetration in good

customers, reducing book run-off through intervention on pre-payment, foreclosures

· Maintain target sourcing yield and processing fees through fine tuning of segmental sourcing filters

· Develop a healthy fee line by cross-selling multiple products and strengthening customer relationships

· Design and implement sales productivity improvement initiatives to facilitate delivery of overall disbursal

targets

· Continuously monitor each cost line item to identify cost optimization opportunities and plug any leakages

· Monitor early credit risk as well as operational risk to implement early interventions and eliminate low

return high risk segments, to ensure provisions are within the threshold

3. Customer experience transformation

· Work closely with key cross-functional stakeholders to deliver best-in-class digital journey for Personal

loans on-boarding

· Map the entire customer lifecycle and identifying interventions at every relevant stage – to improve

customer experience, process efficiency and strengthen controls

· Drive improvement in customer experience (NPS) through transparent communication, simplified journeys

and documentation, improve straight through processing, and TAT improvement (95th percentile TAT,

Average TAT)

· Drive reduction in customer complaints by deep diving into key complaint drivers, and implementing

sustainable fix for the root cause

· Conduct periodic process reviews to proactively identify process gaps, open risks and drive control strengthening 4. Assurance · Ensure product adherence to internal policies, audit observations, and regulatory requirements. · Own closure of audit issues and self- identification of any issues/process gaps to implement corrective action in a timely manner · Drive governance forums for policy changes, product launches, and risk reviews 5. Market intelligence · Engage with key channel partners (external) and stakeholders in the Branch banking hierarchy to drive profitable growth for Personal loans · Continuously benchmark products against peers (banks and NBFCs). · Conduct primary and secondary research to identify new pockets of growth · Coordinate with internal stakeholders engaged in customer servicing to derive actionable insights for the business

Role Proficiencies:

Experience & Qualifications

· 12+ years of experience in retail lending / product management (preferably personal loans)

· Strong understanding of credit policy, risk management, strategy and regulatory frameworks.

· Proven experience in managing product P&L and portfolio performance is preferred.

· Exposure to digital lending journeys and process re-engineering.

· MBA / CA / CFA or equivalent qualification preferred.

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Skills & Competencies

· Strong analytical and problem-solving skills

· System thinking – ability to identify and institutionalize the appropriate repetitive actions needed

· Strong stakeholder management and ability to anchor cross-functional teams (e.g., Product, Risk, Digital, Credit, FCU,

Ops etc.)

· Strong governance discipline

· Bias for action

· Excellent communication and interpersonal skills