Engineering Technologist III
dukeenergy
Revenue Services Representative - Cincinnati, OH
dukeenergy· 110 Duke Energy Business Services, LLC
About this role
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, August 28, 2026More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE
Number of openings (1)
A. DUTIES:
Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:
1. Coordinates with other groups/departments to resolve issues to meet customer expectations.
2. Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting.
3. May answer inquiries and resolve problems.
4. Requires knowledge of the organization, products, and/or services.
5. May respond to internal or external customer inquiries.
6. Requires ability to navigate computerized data entry systems or other relevant applications.
7. Analyzes all available data and resources to take action and correct or resolve routine situations.
8. Accepts and resolves routine issues from other sources.
9. Performing similar or lesser skilled work.
10. The pay rate is $20.50 per hour (non-negotiable)
11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.
B. QUALIFICATIONS:
Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition:
1. At least one year of Customer Service experience.
2. High School Education or Equivalent.
3. Ability to adapt well to process and Technology changes.
4. Multi-task oriented with the ability to work efficiently in stressful situations.
5. Ability to actively listen while entering detailed customer information.
6. Demonstrates effective communication skills (both oral and written).
7. Interacts well with both internal and external customers.
8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
9. Ability to read instructions/documents and comprehend the context then execute the details.
10. Demonstrate problem solving skills.
11. Maintain composure in demanding and difficult situations.
12. Ability to use good time management skills to fulfill tasks.
13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
14. Ability to work together as a team and support Revenue Services initiatives.
REVISED: 10-09-2018; 06-01-2015
NEW: 04-01-2012
CUSTOMER RELATIONS REVENUE SERVICES
Travel Requirements
Not requiredRelocation Assistance Provided (as applicable)
NoRepresented/Union Position
UWUA, IUU Local 600Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Frequently Asked Questions
What is the salary for the Revenue Services Representative - Cincinnati, OH role at dukeenergy?
The listed salary for this Revenue Services Representative - Cincinnati, OH position at dukeenergy is USD 21+. This is an Full time role.
Where is the Revenue Services Representative - Cincinnati, OH position at dukeenergy located?
This Revenue Services Representative - Cincinnati, OH role at dukeenergy is based in Cincinnati, OH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Revenue Services Representative - Cincinnati, OH role at dukeenergy full-time or part-time?
This is listed as a Full time position. It is posted as a Revenue Services Representative - Cincinnati, OH role in the 110 Duke Energy Business Services, LLC department at dukeenergy.
Which team or department does the Revenue Services Representative - Cincinnati, OH at dukeenergy belong to?
This Revenue Services Representative - Cincinnati, OH position is part of the 110 Duke Energy Business Services, LLC department at dukeenergy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Revenue Services Representative - Cincinnati, OH position at dukeenergy?
Click the "Apply Now" button on this page. You will be redirected to dukeenergy's official application portal hosted on workday where you can submit your application directly.
When was the Revenue Services Representative - Cincinnati, OH job at dukeenergy posted?
This Revenue Services Representative - Cincinnati, OH position at dukeenergy was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Revenue Services Representative - Cincinnati, OH
dukeenergy · 💰 USD 21+
You'll be redirected to dukeenergy's official application page on Workday.