Revenue & Reservation Agent

Your day-to-day

Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.

Follow up on small party groups (9 rooms or less) and make sure they are guaranteed

Handle group rooming lists with the supervision of the Sales Department

Follow up on any possible fraudulent reservation that may impact the revenue performance

Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained

Make sure deposits and cancellation fees are handle and done by the Front Desk Team

Ensures reservation accuracy (segment, channel, routings, traces, etc)

Handle no shows and control non-guaranteed reservations

Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination.

What we need from you

Bachelor’s degree in hospitality or related field.

2+ years’ experience working in the reservations department.

Must be fluent in local language and English, German will be highly valuable.

Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Opera PMS knowledge will be highly valuable.

What to expect from us

Discounted international room rates.

Room for professional growth in one of the largest hospitality companies.

Training programmes and access to IHG’s training tool.

Uniform and laundry service.

Meals whilst on duty.

Private health insurance discount.

Kimpton Benefits: our platform with exclusive discounts for employees.

Cool work environment and lots of fun!