Revenue Operations Staff Systems Engineer

arcadia· Corporate IT
Apply Now ↗
🌍 Remote📍 Remote (USA)Full time Remote💰 USD 160K–180K

About this role

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
 
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
 
For more information, visit arcadia.io.
 
Why This Role Is Important to Arcadia

We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations. 

Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence. 

This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on. 

What Success Looks Like
In 3 months
  • Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue
  • Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap
  • Establish a clear request and release process for changes across the stack, with documentation and basic change control
  • Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams
 In 6 months
  • Execute the first phase of the Salesforce overhaul: data model cleanup, automation consolidation, and improved reporting, with measurable reductions in manual workarounds
  • Lead the build and rollout of RocketLane for customer onboarding and implementation, including configuration, integration with Salesforce, Jira, NetSuite, and Planhat, and user enablement
  • Mature Planhat beyond its initial implementation: health scoring, playbooks, lifecycle workflows, and integrations that give Customer Success a fuller operating picture
  • Deliver at least one AI agent or automation that removes routine work for a GTM or Customer Operations team, with documented human oversight
  • Publish a current-state architecture map of the GTM and Customer Operations stack, including integrations, data flows, and system owners
 In 12 months
  • Complete the core Salesforce overhaul and demonstrate improvement against the 3-month baseline in data quality, automation reliability, and user satisfaction
  • Operate RocketLane as a stable, integrated platform supporting the onboarding and implementation process end-to-end
  • Run Planhat as a mature customer success platform with active adoption across the Customer Success organization
  • Operationalize a small portfolio of AI agents and automations across GTM and Customer Operations, with governance and monitoring in place
  • Present a forward-looking roadmap for GTM and Customer Operations systems to Corporate IT and business leadership, including tooling decisions and build-versus-buy recommendations

Frequently Asked Questions

What is the salary for the Revenue Operations Staff Systems Engineer role at arcadia?
The listed salary for this Revenue Operations Staff Systems Engineer position at arcadia is USD 160K–180K. This is a remote Full time Remote role.
Is the Revenue Operations Staff Systems Engineer job at arcadia remote?
Yes, this Revenue Operations Staff Systems Engineer position at arcadia is remote, with team members based in Remote (USA). You can work from home or anywhere in the supported regions.
Is the Revenue Operations Staff Systems Engineer role at arcadia full-time or part-time?
This is listed as a Full time Remote position. It is posted as a Revenue Operations Staff Systems Engineer role in the Corporate IT department at arcadia.
Which team or department does the Revenue Operations Staff Systems Engineer at arcadia belong to?
This Revenue Operations Staff Systems Engineer position is part of the Corporate IT department at arcadia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Revenue Operations Staff Systems Engineer position at arcadia?
Click the "Apply Now" button on this page. You will be redirected to arcadia's official application portal hosted on lever where you can submit your application directly.
When was the Revenue Operations Staff Systems Engineer job at arcadia posted?
This Revenue Operations Staff Systems Engineer position at arcadia was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Revenue Operations Staff Systems Engineer
arcadia · 💰 USD 160K–180K
Apply for this role ↗

You'll be redirected to arcadia's official application page on Lever.