Retail Warehouse Associate

POSITION SUMMARY

Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience. As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store. 

This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence. 

RESPONSIBILITIES

• Receive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation 

• Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow 

• Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices 

• Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow 

• Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency 

• Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed 

• Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly 

• Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices 

• Load and unload goods with care, recognizing the value and craftsmanship of each item 

QUALIFICATIONS

• High school diploma or GED equivalent required 

• Valid  Driver License 

• 2+ years of experience in warehouse, retail, logistics, or a related operational environment 

• Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment 

• Forklift certification (or ability to obtain) preferred 

• Familiarity with inventory systems, handheld scanners, and stock management practices 

• Strong attention to detail, organization, and accuracy in receiving, stocking, and fulfillment tasks 

• Reliable, team-oriented, and able to communicate effectively across warehouse and retail operations 

• Knowledge of health and safety standards and maintaining OSHA-compliant operations in California 

WORK ENVIRONMENT 

• This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. 

• The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events. 

• May require early mornings, evenings, weekends, and holidays. 

PHYSICAL REQUIREMENTS 

• Ability to stand and walk for extended periods of time during scheduled shifts. 

• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies. 

• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.