Retail Store Supervisor - Full Time - 35 hours - Westfield White City

The Role
Are you an experienced supervisor who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? We are looking for a permanent Supervisor to join our Westfield, White City Wellbeing Hub. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of the team. 

As a key member of the retail team, you will support the Store Manager across all aspects of the store from stock management and operations to local commercial strategy and clever business planning. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key.

This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.  

Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing
With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

• Have co-responsibility for the day to day running of a standalone store
• Drive forward sales and company objectives
• Assist the Store Manager with payroll, rotas, stocktakes, and reports
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Take full ownership of store and team in Store Managers absence
• Lead by example and support your team with daily tasks
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Training of current and new team members
• Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

What You Will Do

• Have co-responsibility for the day to day running of a standalone store
• Drive forward sales and company objectives
• Assist the Store Manager with payroll, rotas, stocktakes, and reports
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Take full ownership of store and team in Store Managers absence
• Lead by example and support your team with daily tasks
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Training of current and new team members
• Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

• At least 1 year minimum experience in a Retail Supervisor role
• Experience in the Health & Beauty Industry
• A passion for wellbeing
• A love of customer service and to be able to translate this to inspire your colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Alignment with NEOM values with a keen interest in wellbeing
• Have the desire and capability to coach and develop your team to reach their full potential
• Be commercially driven, seeking constant brand opportunities to increase store footfall
• Meticulous attention to detail, able to maintain impeccable standards in store
• Positive energy that will inspire others

• TIME TO CHILL - 25 days holiday plus bank holidays

• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts

Apply Now 

If you’re ready to share some Good Vibes in our White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!