Retail Store Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

Step into a leadership role at one of the world's most recognisable fan destinations.

As Store Manager of the Harry Potter Shop at King's Cross, you'll oversee commercial performance, operations and team development in a fast-paced, high-footfall environment. Located at the birthplace of Platform 9¾®, this is a rare opportunity to take ownership of a unique retail destination visited by Harry Potter fans from around the world every day.

If you're an experienced retail leader who enjoys developing teams, driving performance and delivering exceptional customer experiences, we'd love to hear from you.

Your Role Accountabilities…

• Inspire and lead from the shop floor, creating a high-performing culture that empowers colleagues to deliver exceptional service and commercial results.

• Drive sales performance through effective planning, sales analysis, informed decision-making and a strong understanding of customer and trading trends.

• Recruit, develop and retain talented colleagues, delivering coaching and training that builds capability, confidence and future leaders.

• Ensure resources are planned effectively, optimising staffing, scheduling and operational efficiency across the store.

• Maintain exceptional merchandising standards, bringing the Harry Potter brand to life through engaging product presentation and storytelling.

• Use customer feedback, mystery shop results and performance data to identify opportunities for improvement and enhance the visitor experience.

• Champion new ideas, technologies and ways of working that improve efficiency, drive performance and support business objectives.

• Ensure the highest standards of operational excellence, including health & safety, security, loss prevention and compliance procedures.

Qualifications & Experience…

• Previous Store Manager or equivalent leadership experience with responsibility for commercial and operational performance.

• Demonstrable experience managing large retail teams within customer-focused, high-footfall or operationally complex environments.

• Strong commercial acumen with the ability to analyse sales performance.

• Background in premium, flagship, destination, attraction, entertainment or hospitality-led retail environments.

• Experience using POS and stock management systems alongside workforce planning, scheduling and payroll processes.

Working Pattern…

• Full-time permanent position based at Harry Potter Shop King’s Cross.

• 40 hours per week, working across a seven-day rota including weekends and Bank Holidays.

• Working hours are scheduled between 7:00am and 10:30pm depending on business needs.

• The role supports a high-footfall retail environment, including peak trading periods and seasonal staffing demands.

• Occasional travel to Leavesden may be required for meetings and training.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.