Retail Sales Executive - Mazda

Job purpose:  
To drive the sales by achieving monthly targets, delivering excellent customer service, and ensuring a smooth sales process from inquiry to delivery. The role focuses on product knowledge, customer engagement, and maintaining strong relationships to support repeat business and overall showroom performance.

Key Job Responsibilities

•    Achieve or exceed the monthly/annual sales targets for new units.
•    Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales.
•    Constantly improve and update knowledge of product range, features and benefits.
•    Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills.
•    Build and maintain relationships with existing and prospective customers. 
•    Function as customer advocate and primary sales contact by complete follow-up from initial contact, quotes, demonstrations, negotiation and closing of deals.
•    Follow-up with current and new customers via telephone enquiries and showroom walk-ins.
•    Co-ordinate with branches / Head Office for movement of vehicles.
•    Document and maintain all records for future references and for use by the Sales and Branch Managers.
•    Prepare daily reports based on target.
•    Ability to solve problems and ultimately delivers sales results within set time frames.
•    Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills

•    Bachelor’s Degree preferably in Sales.
•    A proven sales background within a Business to Consumer automotive sales environment.
•    Excellent communication and sales ability.
•    Proactive, hardworking, goal orientated and motivated approach.
•    Fluency in English communication/Arabic Language is an added advantage.
•    Good team player, experienced in a professional, high pressure, working environment.
•    Excellent business relationship management skills.
•    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).