Retail Operations Executive - Malaysia

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!

Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

About the role

As a Retail Operations Executive, you will support the day-to-day retail operations for Malaysia, ensuring operational excellence and consistency across all stores. Reporting to Global Retail Operations Manager, you will coordinate operational initiatives, streamline processes, and support the successful execution of retail projects. In addition to supporting the Malaysia market, you will have the opportunity to contribute to global retail initiatives, collaborating with cross-functional teams across different markets to drive operational improvements and best practices.This role is ideal for someone who enjoys solving operational challenges, coordinating projects, and working in a dynamic, fast-paced retail environment.

Administrative management support to Stores

• Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation

• Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
• Source and manage vendor relations, providing support and overseeing store facilities maintenance for all locations
• Consolidate and review data results for Retail stores and recommend next steps, based on operational knowledge and customers’ feedback
  

Training Coordinator for Stores

• Work with direct manager(s) to improve the team’s productivity by coordinating training across different functions, and ensuring smooth communication and preparation with all stakeholders
• Conduct cashier and operational training for all staff, according to business and store needs
• Supervise retail employees to deliver solutions that are efficient, accurate, and aligned with company policies
  

Store Operations (Backend)

• Be the key operations liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
• Provide feedback from Retail POV to relevant stakeholders, so as to optimise communication, coordination and execution for retail teams
• Conduct comprehensive monthly store audits, ensuring strict adherence to administrative policies and standardized procedures across all stores.
• Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
• Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures
• Constantly reinvent and improve operational workflows, investigating and providing long and short term solutions to arising issues.
• Ensure timely and proper set up of stores for bi-annual inventory stocktake, sales events
• Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies
• Support planning, organisation and execution of retail events and be present where required
  

Global Retail Initiatives & Promotions Support

• Clarify and vet promotion terms & conditions, including exclusion items, to ensure accuracy, consistency, and alignment with HQ guidelines
• Create and configure retail marketing promotions within the POS system, ensuring all configurations are accurately set up and tested prior to launch across markets
• Communicate promotion details and setup timelines clearly to country teams, ensuring smooth understanding and execution at store level
• Update and maintain operational guidelines used in global sale events, ensuring the latest promotional mechanics, timelines, and requirements are clearly documented and shared with relevant stakeholders
• Coordinate with HQ cross-functional teams to support retail store operations, ensuring timely alignment on requirements and timelines for successful execution
• Troubleshoot issues on internal systems/platforms flagged by markets, liaising with relevant account managers or vendors to ensure timely resolution
• Follow up on invoicing and administrative matters related to the Group, ensuring timely resolution and accurate record-keeping

KPIs

• Retail efficiency and productivity
• Customer Service Excellence: NPS, GRP
• Inventory Management KPIs
• Successful execution and roll-out of projects & milestones

• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgment and discretion
  

Qualifications & Experience

• Previous relevant experience in Customer Service or Retail Operations preferred
• Degree in any field
• Possess intermediate Microsoft Excel and Powerpoint skills
• Good communication and interpersonal skills, numerate and tech-savvy
• Good team player, highly initiative, diligent and fun-loving
• Meticulous with details and works with a positive attitude to meet deadline
• Excellent time management skills and independent worker

• Full corporate insurance inclusive of Dental
• Discretionary performance bonus
• Fully stocked pantry
• Staff discounts
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact