Retail Maintenance Specialist

Maintenance Specialist

Reporting to: Head of retail Ops & Excellence

Territory Responsibility: Country

Direct Reports: Customer Care Manager, Retail Project Manager, Retail Operations Coordinator

Key Stakeholders: Country Retail Business Managers, Landlords

Department: Country Commercial

Job Band: MGMT

Role Overview:

The Maintenance Specialist is responsible for ensuring the proper functioning, safety, and maintenance of retail stores and facilities. The role supports daily operations by minimizing downtime, maintaining equipment, and ensuring a safe and welcoming environment for customers and employees.

What you will do:

Preventive & Corrective Maintenance

• Perform regular inspections of store equipment, systems, and infrastructure
• Execute preventive maintenance plans to avoid breakdowns
• Diagnose and repair technical issues (electrical, plumbing, HVAC, fixtures, etc.)

Store Readiness & Operations

• Ensure the store is fully operational and compliant with safety standards at all times
• Respond quickly to maintenance requests to minimize disruption to business operations
• Support store openings, renovations, and closures when needed

Vendor & Contractor Management

• Coordinate with external service providers for specialized repairs and maintenance
• Monitor quality of work and ensure adherence to timelines and budgets

Health & Safety Compliance

• Ensure all maintenance activities comply with health, safety, and local regulations
• Conduct routine safety checks and report potential risks

Reporting & Documentation

• Maintain accurate records of maintenance activities and repairs
• Track maintenance costs and suggest improvements for efficiency

How you will be measured:

• Average response time to maintenance requests
• Percentage of planned preventive maintenance completed on time
• Reduction in unexpected breakdowns
• Number of incidents impacting store operations
• Ability to optimize vendor costs
• Respect of deadlines by external providers and quality of interventions (low rework rate)
• Number of safety incidents linked to maintenance
  
  

Competencies required:

• Strategic planning
• Strong collaboration skills
• Highly effective communication skills
• Financial acumen
• Analytical thinking
• Leadership skills
• Problem solving skills

What you will bring to the role:

• 2+ years in operational leadership in a retail context
• Operational compliance and process ownership experience
• Budgetary planning and resource management experience
• Strong understanding of customer experience systems and feedback processes
• Familiarity with retail systems, tools, and automation
• Experience with opening/closing stores and retail lease oversight
• Fluency in English. Additional languages are advantageous