Retail Customer Success Executive
About this role
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role is ideal for someone passionate about working closely with clients, identifying opportunities, and delivering impactful solutions.
Key Responsibilities
- Manage the end-to-end customer lifecycle for Retails/Entertainment clients
- Act as a trusted advisor, understanding business processes (planning & merchandising, distribution & logistics, sales & store operation, customer loyalty and data forecast) and transformation needs
- Identify whitespace opportunities and recommend solutions to improve efficiency and performance
- Collaborate with delivery, technical, and sales teams to ensure smooth implementation
- Lead solution discussions and ROI-driven presentations tailored to retails use cases
- Support project governance and ensure successful execution aligned with client expectations
- Strengthen long-term relationships with key stakeholders
Qualifications and Experience
- 8+ years of experience in customer success, account management, or solution delivery
- Exposure to Retail or Entertainment industry (e.g., omni-channel, customer experience, operations)
- Strong consulting mindset with ability to translate business needs into solutions
- Ability to present value and ROI clearly to clients
- Proactive, customer-centric, and detail-oriented
- Strong communication and stakeholder management skills
- English professional proficiency (Japanese is a plus)
Preferred
- Background in IT services, consulting, or digital transformation projects
- Experience working with enterprise or Japanese clients is an advantage
Benefits:
- Competitive salary based on agreement.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Annual bonuses and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.
Work Schedule:
- Hybrid working mode.
- Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00.
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Work Locations:
Ho Chi Minh Office: Floor 20/10, Opal Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City.Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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