Retail Associate (38 hours) - Oxford Street

newbalance· New Balance Athletic Shoes (UK) Limited
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📍 Oxford Street, London RetailFull time

About this role

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES: 

  • To achieve personal KPIs and contribute to overall store performance 

  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

  • Help to ensure the store remains as commercial as possible following company guidelines 

  • Adhere to company’s policies and procedures 

  • Responsible for maintaining health, safety, and environmental standards in store  

  • Perform other duties that are required from the management team 

 

REQUIREMENTS FOR SUCCESS: 

  • Team Player 

  • Demonstrate customer service skills 

  • A passion for retail and sales 

  • Desire to learn 

  • Ability to perform basic maths and general retail operational processes 

  • Effective communication skills 

  • Flexible work schedule including weekends and holidays 

 

ADDITIONAL BENEFITS: 

  • Competitive compensation 

  • Potential to earn more through our Retail Bonus Scheme 

  • Great development opportunities  

  • Inclusive working environments across all our European locations 

  • Generous staff discount 

  • Project involvement across our European region 

  • Flexible uniform package 

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Frequently Asked Questions

Is the salary disclosed for the Retail Associate (38 hours) - Oxford Street position at newbalance?
The salary for this Retail Associate (38 hours) - Oxford Street role at newbalance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retail Associate (38 hours) - Oxford Street position at newbalance located?
This Retail Associate (38 hours) - Oxford Street role at newbalance is based in Oxford Street, London Retail. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retail Associate (38 hours) - Oxford Street role at newbalance full-time or part-time?
This is listed as a Full time position. It is posted as a Retail Associate (38 hours) - Oxford Street role in the New Balance Athletic Shoes (UK) Limited department at newbalance.
Which team or department does the Retail Associate (38 hours) - Oxford Street at newbalance belong to?
This Retail Associate (38 hours) - Oxford Street position is part of the New Balance Athletic Shoes (UK) Limited department at newbalance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retail Associate (38 hours) - Oxford Street position at newbalance?
Click the "Apply Now" button on this page. You will be redirected to newbalance's official application portal hosted on workday where you can submit your application directly.
When was the Retail Associate (38 hours) - Oxford Street job at newbalance posted?
This Retail Associate (38 hours) - Oxford Street position at newbalance was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Retail Associate (38 hours) - Oxford Street
newbalance
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