Restaurant Support Representative

Restaurant Support

North Macedonia 

We believe independent restaurants deserve the same advantages as big chains without giving up their independence.

Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.

We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.

We’re growing our team to help bring this next chapter to life. That’s where you come in.

The Challenge to Solve

You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.

The Role

This role will provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication,  handling responses from a mass communication to Slice partners via Email/SMS or manual reachout when necessary,  while meeting acceptable response time. You will be addressing Partner inquiries and objections while educating Partners on Slice processes. You will provide product feedback and new recommendations based on conversations and requests from restaurants. 

 The Team

This team works closely with Account Managers, Menu, C-Ops, Sales, and other teams to ensure day to day service levels are met. Restaurant Support team ensures all daily partner operational needs are addressed and operational tasks are offloaded from Account Managers, by collaborating with cross functional operational resources. This team leverages relationship with restaurant partners on inbound and outbound contacts to optimize shop growth on the Slice platform as it relates to the following levers and issue: Shop Operations, Shop Menu and Minor Finance Cases (i.e Reimbursement cases

The Winning Recipe 

• Excellent English verbal and written skills
• Excellent problem solving and time-management skills
• Ability to analyze problems and strategize for better solutions 
• Proven adaptability and ability to readily respond to changing circumstances and expectations and support new initiatives
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Salesforce, and Kustomer app
• Solid negotiation skills and ability to build strong interpersonal relationships with the team and management
• Likeable and approachable - earning trust and encouraging junior personnel to follow her/him
• Able to work on all three shifts.

The Extras

Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program -  help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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