Restaurant Operations Manager (Hourly Manager)

Company Description

Initial hiring pay range (based on location, experience, etc.): £17+/hour + bonus scheme

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Benefits offered for all Full-time Restaurant Managers:

• Medical Cover
• Competitive Pension
• Access to financial advisors for budget and retirement planning
• Crewmember Assistance Program

Perks & Rewards for Restaurant Managers:

• Bi-Weekly Pay available 
• Competitive pay + monthly bonus
• 28 paid Holidays a year**
• Early closure for company events
• Casual Work Attire
• Employee Discount Programs

Job Description

Your Role at Raising Cane’s:

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes Restaurant operations functions
  • Acts as manager on duty and opens and closes the Restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Cane’s policies and standards
  • Executes shift management meeting Raising Cane’s operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys Crewmembers during a shift
  • Provides exemplary customer service
  • Utilises reward and recognition program for the Crewmembers in the Restaurant
  • Authorises employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Essential Functions:

• The following requirements describe what is needed to successfully perform the role. Take orders accurately, process payments efficiently, and communicate clearly
• Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
• Maintain a clean, safe Restaurant while following all food safety and company procedures
• Lead by example and uphold the standards of Raising Cane’s at all times.
• Demonstrates a ‘can do’ approach and coaches others to perform to their best ability.

Qualifications

Required Qualifications:

• Must be 18 years of age or older
• GCSEs or equivalent required
• 3+ years of Restaurant or retail management experience
• Must complete all required Raising Cane’s company training programs
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Detail-oriented, organised and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Able to recognise and analyse problems, set goals, create and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Additional Information

Career Privacy Notice

Note: This role is not eligible for visa sponsorship at this time and you must hold valid Right to Work in the UK when applying