Resident Services Professional - Temporary
sunrise· On-Site Management
About this role
Temporary Resident Services Professional
Sunrise Management – Urban Properties Corporate Division
San Diego, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About the role:
The Resident Services Professional is responsible for providing customer service support to residents and prospective residents for Small Property Division of Sunrise Management. This includes answering telephones, greeting customers, performing move-in procedures, processing maintenance service requests, processing rental applications, filing, scheduling, copying, faxing, mailing, general office support and various tasks as assigned. This position serves as a primary point of contact for residents and visitors, ensuring a professional, responsive, and welcoming experience.
- This position is a full-time temporary role expected to last 3–6 months with a schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.
- You'll be eligible for company benefits during your assignment while gaining valuable experience in a dynamic and supportive workplace.
Hourly Pay Range:
$21.00 - $23.00 DOE
What you'll do: Include but not limited to:
Resident & Customer Service
- Serve as the first point of contact for residents and prospects via phone, email, and in person.
- Deliver exceptional service with professionalism, accuracy, and timely communication.
- Assist residents with service requests and follow up to ensure completion.
- Handle resident concerns and complaints with empathy and appropriate escalation.
- Maintain knowledge of property policies and provide accurate rental information.
- Schedule appointments for staff, vendors, and prospective residents.
Administrative Operations
- Manage general office duties including filing, scheduling, copying, mailing, scanning, and data entry.
- Draft, format, and distribute letters and other correspondence.
- Maintain and organize property, resident, and owner files.
- Assist with rent increase notices and resident communications.
- Prepare and distribute property management forms and supply requisitions; ensure correct billing.
Portfolio Manager Support
- Track missing documentation, timecards, deposits, and required reports; coordinate follow-up with onsite staff.
- Assist with invoice coding and preparation for approval.
- Support contracting and vendor bidding processes.
- Conduct and update market surveys; distribute results as directed.
- Prepare financial report packets and accompanying narratives as assigned.
What you'll need:
- Previous Property Management and administrative work experience required.
- Two years of related experience and/or equivalent education.
- Proficient in Microsoft Office (Word, Excel) and PC operation.
- Strong communication skills with ability to manage resident interactions professionally.
- Excellent organization, attention to detail, and time-management abilities.
Who you are:
- A confident, empathetic leader
- An exceptional communicator: written and verbal
- Team player
- A problem solver with sound judgement
- Curious and proactive
- Growth-oriented, detailed and well-organized
- Tech and marketing savvy
- Target and results-driven
What’s in it for you:
We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:
- Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
- Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
- Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
- Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
- Work Model – Strong support for a work-life balance while keeping you connected and engaged.
- Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Frequently Asked Questions
What is the salary for the Resident Services Professional - Temporary role at sunrise?
The listed salary for this Resident Services Professional - Temporary position at sunrise is USD 21–23. This is an full-time role.
Where is the Resident Services Professional - Temporary position at sunrise located?
This Resident Services Professional - Temporary role at sunrise is based in Corporate Urban. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Resident Services Professional - Temporary at sunrise belong to?
This Resident Services Professional - Temporary position is part of the On-Site Management department at sunrise. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Resident Services Professional - Temporary position at sunrise?
Click the "Apply Now" button on this page. You will be redirected to sunrise's official application portal hosted on greenhouse where you can submit your application directly.
When was the Resident Services Professional - Temporary job at sunrise posted?
This Resident Services Professional - Temporary position at sunrise was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident Services Professional - Temporary
sunrise · 💰 USD 21–23
You'll be redirected to sunrise's official application page on Greenhouse.