Resident Services Coordinator
sares-regis
Resident Services Coordinator
comstock· Residential Property Management
About this role
Job Overview
The Resident Services Coordinator provides exceptional customer service for all residents, guests and vendors.
Key Responsibilities
- Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
- Meet and greet all visitors such as residents, guests and prospects
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Manage resident packages and mail, including scanning incoming and outgoing packages daily
- Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
- Enter maintenance issues into Yardi to create tickets for the maintenance team
- Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
- Stay in compliance with fair housing regulations
- Work scheduled shifts, including weekends (if needed)
- Perform other duties as needed
Qualifications
- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of high-end customer service experience is needed and 3 years is preferred
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.
At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.
You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.
Virginia Compensation Range
$20—$25 USD
Frequently Asked Questions
Is the salary disclosed for the Resident Services Coordinator position at comstock?
The salary for this Resident Services Coordinator role at comstock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Resident Services Coordinator position at comstock located?
This Resident Services Coordinator role at comstock is based in Ashburn, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Resident Services Coordinator at comstock belong to?
This Resident Services Coordinator position is part of the Residential Property Management department at comstock. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Resident Services Coordinator position at comstock?
Click the "Apply Now" button on this page. You will be redirected to comstock's official application portal hosted on greenhouse where you can submit your application directly.
When was the Resident Services Coordinator job at comstock posted?
This Resident Services Coordinator position at comstock was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident Services Coordinator
comstock
You'll be redirected to comstock's official application page on Greenhouse.