Client Support Engineer
origamirisk
Resident IT Field Support Engineer – L2
About this role
Key Responsibilities
End User Support (Primary Responsibility)
- Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
- Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
- Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
- Install and configure applications, antivirus, and security tools.
- Support onboarding and offboarding (user setup, email configuration, asset handover).
Basic Network & Connectivity Support
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Coordinate with ISP for internet issues.
- Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
- Ensure meeting room IT equipment is operational.
IT Asset & Compliance Support
- Manage IT asset allocation and tagging.
- Maintain asset register and coordinate with central team for updates.
- Ensure devices are patched and antivirus is updated.
- Support IT audits and compliance checks when required.
Office IT Operations
- Act as onsite SPOC for Jaipur office IT issues.
- Log and track incidents in ITSM tool.
- Coordinate with L3 / Infra / Network teams for escalations.
- Handle hardware troubleshooting and vendor coordination for repairs.
Key Responsibilities
End User Support (Primary Responsibility)
- Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals.
- Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues.
- Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365.
- Install and configure applications, antivirus, and security tools.
- Support onboarding and offboarding (user setup, email configuration, asset handover).
Basic Network & Connectivity Support
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Coordinate with ISP for internet issues.
- Basic understanding of switches, access points, and firewall troubleshooting (escalate when required).
- Ensure meeting room IT equipment is operational.
IT Asset & Compliance Support
- Manage IT asset allocation and tagging.
- Maintain asset register and coordinate with central team for updates.
- Ensure devices are patched and antivirus is updated.
- Support IT audits and compliance checks when required.
Office IT Operations
- Act as onsite SPOC for Jaipur office IT issues.
- Log and track incidents in ITSM tool.
- Coordinate with L3 / Infra / Network teams for escalations.
- Handle hardware troubleshooting and vendor coordination for repairs.
Required Skills
- Strong troubleshooting skills (Windows OS & Hardware).
- Good knowledge of O365, Outlook, Teams.
- Basic understanding of AD & user management.
- Basic networking knowledge (IP, DNS, DHCP).
- Familiarity with IT ticketing tools.
- Good communication skills.
- Ability to work independently onsite.
Good to Have
- Experience supporting 100+ user environment.
- Experience handling Mac devices and Ubuntu laptops.
- Exposure to endpoint management tools (Intune - basic knowledge).
- Understanding of basic security practices (BitLocker, MDM).
- Experience handling asset management processes.
Behavioral Expectations
- Quick response to incidents.
- Ownership-driven approach.
- Clear communication with business users.
- Proactive in identifying recurring issues.
- Professional and disciplined work style.
Frequently Asked Questions
Is the salary disclosed for the Resident IT Field Support Engineer – L2 position at Digitide?
The salary for this Resident IT Field Support Engineer – L2 role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Resident IT Field Support Engineer – L2 position at Digitide located?
This Resident IT Field Support Engineer – L2 role at Digitide is based in Delhi, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Resident IT Field Support Engineer – L2 role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Resident IT Field Support Engineer – L2 role at Digitide.
How do I apply for the Resident IT Field Support Engineer – L2 position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Resident IT Field Support Engineer – L2 job at Digitide posted?
This Resident IT Field Support Engineer – L2 position at Digitide was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident IT Field Support Engineer – L2
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.