Reservations Supervisor

IHG
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📍 MalaysiaFull time

About this role

Your Day To Day 

 

  • Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner 

  • Actively up-sell to support Total Revenue target. 

  • Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region. 

  • Prepare and execute action plans which increase reservation sales and associated business. 

  • Accept wait list reservations. 

  • Manage “no show” reservations by investigation and recording of same. 

  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. 

  • Monitor reservation levels and inform Managers of current and future occupancy rates. 

  • Prepare reservation sales report. 

  • Promote the Hotel’s (and IHG generally) products and services. 

  • Develop and maintain a regular pattern of sales calls. 

  • Process amendments to reservations such as extensions, early departures, etc. 

  • Record special billing arrangements for groups and conventions. 

  • Maintain knowledge of special rates/ offers/ promotions. 

  • Prepare reports as requested 

  • Perform other duties as assigned. 

 

What We Need From You 

  • Bachelor’s degree / higher education qualification/equivalent  

  • Minimum of 3 years related experience, including two years of reservations/front office experience and management experience 

  • Strong knowledge of local businesses and business trends required. 

  • Must speak local language(s). 

  • Other languages preferred. 

Frequently Asked Questions

Is the salary disclosed for the Reservations Supervisor position at IHG?
The salary for this Reservations Supervisor role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservations Supervisor position at IHG located?
This Reservations Supervisor role at IHG is based in Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservations Supervisor role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Reservations Supervisor role at IHG.
How do I apply for the Reservations Supervisor position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Reservations Supervisor job at IHG posted?
This Reservations Supervisor position at IHG was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservations Supervisor
IHG
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You'll be redirected to IHG's official application page on oraclecloud.