Reservations Coordinator

Company Description

Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

Job Description

**JOB SUMMARY** The Reservations Coordinator manages all guest reservation details prior to arrival and maintains comprehensive guest profiles and preferences to deliver personalized service. Key responsibilities include: - Process and verify all reservation summaries and special requirements from the Central Reservation System (CRS)

• Handle all telephone communications in a professional and courteous manner - Coordinate with other departments to ensure seamless guest experiences - Maintain and update guest profiles and preferences in the reservation system
• Comply with all required trainings, including Fire, Tsunami, and First Aid standards, and stay current with market trends and competitor information - Demonstrate passion and professionalism in all guest interactions, maintaining an elegant demeanor and attentive service approach

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Tourism, or a related field.
• Minimum 2 years of experience in hotel/resort reservations or Front Office.
• Good knowledge of reservation systems, PMS, and online booking platforms.
• Strong communication, customer service, and coordination skills.
• Good command of English, both written and spoken.
• Strong attention to detail and organizational skills.
• Ability to handle bookings, amendments, cancellations, and guest inquiries efficiently.
• Proficient in MS Office, particularly Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Additional language skills are an advantage.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

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