Boilermaker | Rail
Journey Beyond
Reservations Agent | Monarto Safari Resort
Journey Beyond· Hospitality & Guest Experience
About this role
About Us
With spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About the role
We are seeking a Reservation Agent who is an expert in customer service and a product ambassador for Monarto Safari Resort and Safari Lodge. You will be responsible for receiving telephone and email enquires, completing reservations for our guests, promoting packages, tailoring itineraries, building rapport and providing excellent customer service to our guests. This is a full time role based at Monarto Safari Resort.
About you
The successful candidate will require:
- Great customer service and communication skills
- Experience in reception or reservations in a hotel environment
- Knowledge in NewBook systems desirable
- Passion for guest experience and going above and beyond for guests
- Intermediate skills in Microsoft Office suite
What We Offer
- Journey Beyond Group discounts
- A career with opportunities for progression
- Employee Assistance Program
- Discount on hotel accommodation & food and beverage offerings
How To Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Frequently Asked Questions
Is the salary disclosed for the Reservations Agent | Monarto Safari Resort position at Journey Beyond?
The salary for this Reservations Agent | Monarto Safari Resort role at Journey Beyond is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservations Agent | Monarto Safari Resort position at Journey Beyond located?
This Reservations Agent | Monarto Safari Resort role at Journey Beyond is based in Monarto, South Australia, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservations Agent | Monarto Safari Resort role at Journey Beyond full-time or part-time?
This is listed as a Full time position. It is posted as a Reservations Agent | Monarto Safari Resort role in the Hospitality & Guest Experience department at Journey Beyond.
Which team or department does the Reservations Agent | Monarto Safari Resort at Journey Beyond belong to?
This Reservations Agent | Monarto Safari Resort position is part of the Hospitality & Guest Experience department at Journey Beyond. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Reservations Agent | Monarto Safari Resort position at Journey Beyond?
Click the "Apply Now" button on this page. You will be redirected to Journey Beyond's official application portal hosted on workable where you can submit your application directly.
When was the Reservations Agent | Monarto Safari Resort job at Journey Beyond posted?
This Reservations Agent | Monarto Safari Resort position at Journey Beyond was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservations Agent | Monarto Safari Resort
Journey Beyond
You'll be redirected to Journey Beyond's official application page on workable.