Reservations Agent
Millennium Hotel and Resorts UK
Reservations Agent
Millennium Hotel and Resorts UK· Millennium Hotel and Conference Centre Gloucester London
About this role
Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Agent this role includes handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.
About the Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Reservations Agent Key Responsibilities will include:
- To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
- To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
- To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel.
- To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To give a polite and friendly response to all incoming telephone inquiries.
- To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
The Experience & Qualifications for Reservations Agent:
- Ability to work in a team.
- Capacity to work under pressure.
- Knowledge/Experience in hotels.
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
#GLO Caterer
Frequently Asked Questions
Is the salary disclosed for the Reservations Agent position at Millennium Hotel and Resorts UK?
The salary for this Reservations Agent role at Millennium Hotel and Resorts UK is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservations Agent position at Millennium Hotel and Resorts UK located?
This Reservations Agent role at Millennium Hotel and Resorts UK is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservations Agent role at Millennium Hotel and Resorts UK full-time or part-time?
This is listed as a Full time position. It is posted as a Reservations Agent role in the Millennium Hotel and Conference Centre Gloucester London department at Millennium Hotel and Resorts UK.
Which team or department does the Reservations Agent at Millennium Hotel and Resorts UK belong to?
This Reservations Agent position is part of the Millennium Hotel and Conference Centre Gloucester London department at Millennium Hotel and Resorts UK. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Reservations Agent position at Millennium Hotel and Resorts UK?
Click the "Apply Now" button on this page. You will be redirected to Millennium Hotel and Resorts UK's official application portal hosted on workable where you can submit your application directly.
When was the Reservations Agent job at Millennium Hotel and Resorts UK posted?
This Reservations Agent position at Millennium Hotel and Resorts UK was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservations Agent
Millennium Hotel and Resorts UK
You'll be redirected to Millennium Hotel and Resorts UK's official application page on workable.