Reservation Agent
accorhotel
Reservation Agent
About this role
Company Description
Job Description
- Identify reservation needs and determine appropriate room type
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
- Diploma education
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Reservation Agent position at accorhotel?
The salary for this Reservation Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservation Agent position at accorhotel located?
This Reservation Agent role at accorhotel is based in An Giang, Phu Quoc, Phu Quoc, An Giang, Vietnam, vn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservation Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Reservation Agent role at accorhotel.
How do I apply for the Reservation Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Reservation Agent job at accorhotel posted?
This Reservation Agent position at accorhotel was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservation Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.