Reservation Agent
accorhotel
Reservation Agent
About this role
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
he Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities, and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.
Key Responsibilities
- Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately
- Identify guest requirements and recommend suitable room types, packages, and alternative dates
- Apply upselling techniques to maximize room revenue and occupancy
- Explain rates, promotions, guarantee terms, and cancellation policies clearly
- Record special requests, billing instructions, and guest preferences accurately
- Monitor room inventory, availability, rates, and occupancy throughout the day
- Maintain organized and up-to-date reservation records and correspondence
- Coordinate effectively with Front Office, Sales, Finance, and other departments
- Handle guest information with professionalism, integrity, and confidentiality
- Support hotel events, task-force assignments, new openings, and other operational requirements
Qualifications
- Minimum of 1–2 years’ experience in a similar role, preferably within the hospitality industry
- Fluency in Russian is required
- Strong communication, customer service, and sales skills
Additional Information
- Flexible to work rotating shifts, weekends, and public holidays as required by operational needs
- Strong attention to detail when processing reservations, deposits, special requests, and billing instructions
- Able to manage multiple enquiries and perform effectively in a fast-paced hospitality environment
- Demonstrates professionalism, confidentiality, teamwork, and a guest-focused approach
- Committed to achieving revenue targets through effective sales and upselling techniques
- Willing to participate in training and continuously develop knowledge of hotel services, rates, and reservation systems
Frequently Asked Questions
Is the salary disclosed for the Reservation Agent position at accorhotel?
The salary for this Reservation Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservation Agent position at accorhotel located?
This Reservation Agent role at accorhotel is based in Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservation Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Reservation Agent role at accorhotel.
How do I apply for the Reservation Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Reservation Agent job at accorhotel posted?
This Reservation Agent position at accorhotel was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservation Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.