Reproductive Health Assistant

Responsibilities

• Provides exceptional customer service to patients while contributing to the financial success of the organization by collecting appropriate patient fees and co-payments and soliciting donations from clients per PPGP guidelines.
• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to his/her medical care, and that the patient makes voluntary decisions in the absence of coercion.
• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
• Performs front desk functions including answering phones, greeting and checking-in patients, verifying insurance, and managing in-office billing and fee collection, preparing, organizing and maintaining electronic medical records in EMR/EHR system.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies.  Completes records by recording patient examination, treatment, and test results.
• Counsels patient on options after pregnancy, including: parenting, adoption and abortions.
• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Screens financial, medical and social history with correct documentation of patient information.
• Conducts tests according to CLIA standards and adheres to OSHA regulations when handling biological matter.
• Adheres to all money handling procedures, collecting co-pays and other patient payments.
• Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
• Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
• Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
• Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
• Adheres to PPGP goals and policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to a system for addressing patient complaints, and implementing patient satisfaction surveys following each visit. 
• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
• Complies with regulations regarding patient rights.
• Understands and complies with Child and Minor Abuse identification and reporting.
• Demonstrates adherence to the “In This Together” principles when dealing with co-workers, staff and patients
• Supports and carries out PPGP’s Mission: upholding the standard for providing high quality sexual and reproductive healthcare; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making. 
 

Requirements

• High School diploma or equivalent required.
• Ability to work flexible hours, including evenings and Saturdays required.
• Work experience and/or training in the healthcare field preferred. 
• Prior working knowledge of Electronic Health Records system 
• Prefer Epic experience