Representative - Customer Service

The Customer Service Representative is responsible for providing exceptional support to customers and internal teams by managing order-related activities, customer inquiries, reporting, and administrative processes. This role serves as a key point of contact for customers and helps ensure orders, returns, and requests are handled accurately and efficiently.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Track and monitor customer orders, ensuring timely follow-up and resolution of issues.
• Prepare, maintain, and analyze reports using Microsoft Excel and other internal systems.
• Process Return Authorizations (RAs) and coordinate resolution with internal teams.
• Provide proactive updates and support to ensure a positive customer experience.

Qualifications:

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.