This role is in support of Cencora’s third‑party logistics service in the US operating through our ICS business.

Shift Details: Monday - Friday 9am - 6pm CST Remote - Thursday in office

Pay Details: $19/hr

Responsibilities:

• Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism. Customer Service Representative may communicate with English, Spanish and French speaking clients using telephone, fax, e-mail, and computer systems.

• Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested. Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery. Communicate with multiple external and internal customers. Adhere to all procedures, work instructions, and regulatory requirements in performing the job. Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc. Maintain accurate information regarding shipment status. Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required. Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations. Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

Skills and Knowledge:

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.​

Education:

• High School Diploma/GED or equivalent experience required.

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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