Revenue Operations Analyst
blackbaud
Renewals Team Lead
blackbaud· LE-6300 Blackbaud Solutions India Private Limited
About this role
About the role
We’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an operational leader for our India-based renewal team, helping strengthen execution, improve forecast visibility, and support consistent customer engagement across the renewal lifecycle. Working closely with the Manager, Customer Renewals and cross-functional partners, you will help customers realize value from Blackbaud solutions while contributing to the success of purpose-driven organizations around the world. This is a unique opportunity to influence outcomes, elevate team performance, and help scale a high-impact renewals function through data-driven decision making, coaching, and operational excellence.
Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
What you'll do
• Help protect customer retention and recurring revenue by supporting consistent execution of renewal strategies across the India-based team.
• Drive pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks early, and ensuring timely follow-up actions.
• Coach and support Renewal Representatives through customer conversations, negotiation preparation, objection handling, and renewal best practices.
• Strengthen operational excellence by reinforcing accurate customer relationship management system updates, renewal documentation, and process adherence.
• Partner across Sales, Customer Success, Finance, Product, Services, and Operations teams to remove customer roadblocks and support successful outcomes.
• Support onboarding, peer mentoring, call reviews, team huddles, and knowledge sharing to improve team readiness and consistency.
• Leverage reporting, dashboards, artificial intelligence-enabled tools, and customer insights to identify trends, prioritize opportunities, and improve renewal performance.
What you'll bring
• 4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or a related software-as-a-service environment.
• Strong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management.
• Understanding of forecasting, opportunity management, risk assessment, customer lifecycle practices, and data-driven decision making.
• Experience using Salesforce or similar customer relationship management platforms, including dashboards, reporting, and productivity tools supported by artificial intelligence capabilities.
• Proven ability to manage renewal portfolios, identify business risk, support revenue retention goals, and influence peers through coaching and leadership without direct management responsibility.
This role offers the opportunity to help shape a scalable renewal operation, strengthen customer outcomes, and contribute to the success of organizations making a difference in communities around the world. By combining operational discipline, customer advocacy, and continuous improvement, you will play a meaningful role in protecting customer value and supporting Blackbaud’s long-term growth.
Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Frequently Asked Questions
Is the salary disclosed for the Renewals Team Lead position at blackbaud?
The salary for this Renewals Team Lead role at blackbaud is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Renewals Team Lead position at blackbaud located?
This Renewals Team Lead role at blackbaud is based in Hyderabad - India (Skytech). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Renewals Team Lead role at blackbaud full-time or part-time?
This is listed as a Full time position. It is posted as a Renewals Team Lead role in the LE-6300 Blackbaud Solutions India Private Limited department at blackbaud.
Which team or department does the Renewals Team Lead at blackbaud belong to?
This Renewals Team Lead position is part of the LE-6300 Blackbaud Solutions India Private Limited department at blackbaud. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Renewals Team Lead position at blackbaud?
Click the "Apply Now" button on this page. You will be redirected to blackbaud's official application portal hosted on workday where you can submit your application directly.
When was the Renewals Team Lead job at blackbaud posted?
This Renewals Team Lead position at blackbaud was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Renewals Team Lead
blackbaud
You'll be redirected to blackbaud's official application page on Workday.