Renewals Analyst

About The Role

Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers.  This role will be responsible for managing a high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts, ensuring timely and successful contract renewals. 

This role supports both auto-renewal accounts, which require proactive communication, reminders, and relationship management, and manual renewal accounts, which require light sales, retention, and value-based conversations. 

This is a process-driven, high-impact role that combines operational execution with customer communication. You will leverage company-provided AI tools and automation systems to streamline workflows, improve efficiency, and support data-driven decision-making. 

This role provides a strong foundation for career growth into Customer Success, Revenue Operations, or Account Management roles within StarRez. 

Responsibilities:

Renewals Management & Execution 

• Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs 

• Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing 

• Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting) 

• Drive to extend term commitments to minimum one year or 18-24 month agreements. 

• Ensure all renewal contracts are accurate, compliant, and completed on time 

• Adhere to defined renewal processes, documentation standards, and data accuracy requirements 

Customer Communication & Retention 

• Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals 

• Support renewal conversations with clear, structured value messaging 

• Identify at-risk accounts using data signals and escalate appropriately to support retention efforts 

• Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently 

• Deliver a consistent and professional customer experience across a high-volume account base 

Data, Forecasting & Reporting 

• Maintain accurate renewal forecasts and pipeline tracking within Salesforce 

• Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities 

• Ensure all customer records, contract details, and activity logs are complete and up to date 

• Provide regular reporting and updates to leadership on renewal performance 

Automation & Process Optimization 

• Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting 

• Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows 

• Identify opportunities to improve efficiency within existing processes and workflows 

• Partner with internal teams to support continuous improvement initiatives 

Collaboration & Support 

• Work closely with Sales, Customer Success, and Customer Operations teams to support renewal outcomes 

• Assist with account analysis to identify retention risks and opportunities for packaging or pricing alignment 

• Support cross-functional initiatives related to renewals, customer experience, and operational improvements 

• Complete additional projects and responsibilities as assigned 

Required Qualifications 

• 3+ years of experience in renewals, sales support, customer success, or account management 

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) 

• Willingness to work in evening shifts aligned with North American time zones 

• Experience working with CRM systems (Salesforce preferred) 

• High attention to detail and strong organizational skills 

• Ability to manage a high-volume workload and meet deadlines consistently 

• Comfortable working in structured, process-driven environments 

• Self-motivated and able to work independently with exceptional accountability 

• Comfort using or learning AI-enabled tools to improve productivity 

Preferred Qualifications 

• Experience working with SaaS or property management customers 

• Familiarity with contracts, renewals processes, and pricing structures 

• Strong analytical skills with experience in reporting and forecasting 

• Experience using AI tools for workflow automation or customer communication 

• Ability to identify customer risks and support retention strategies 

• Strong problem-solving skills and business acumen 

Reasons to Join Our Team 

StarRez is not just a workplace—it’s a place to belong, build, and grow. 

A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy. 
Global Impact, Local Ownership: Join a global team while helping build and scale our Hyderabad operations. 
Career Growth: Gain exposure to global customers and develop skills that open pathways into Customer Success, Operations, and Revenue roles. 
Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with long-term stability. 
Z-Factor: We take pride in our culture of passion, care, and high performance, ensuring every team member can thrive. 

Even if you don’t meet all of the Preferred Qualifications but believe you have the skills and drive to succeed, we encourage you to apply.