Renewal Specialist

Overview

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Renewal Specialist! You will be managing and executing end‑to‑end subscription renewals for a defined portfolio of mid‑to-high complexity contracts. This role focuses on driving on‑time renewals, mitigating churn risk, and assisting in recurring revenue growth through proactive customer engagement, accurate forecasting, and collaboration with Sales, Deal Desk, Customer Success, Finance, and Legal. This role operates with minimal supervision, handles escalations and non‑standard renewal scenarios, and serves as a subject‑matter expert for renewal processes, tools, and policies.

Location: Axway Romania, Bucharest, Calea Serban Voda, no.133, 4th DistrictEmployees work in a hybrid mode 2 days per week in the office

Responsibilities

• Own the full renewal lifecycle, including outreach, pricing validation, contract preparation, negotiation and order execution;
• Manage moderate to complex renewals, including multi‑year deals, upsells, co‑terms, and custom commercial terms;
• Ensure renewals comply with company policies, approval frameworks, and revenue recognition standards;
• Maintain accurate renewal forecasts and pipeline data in CRM;
• Proactively identify and mitigate renewal risks, including usage, satisfaction, and competitive factors;
• Contribute to continuous improvement of renewal processes, templates, and best practices;
• Serve as a reliable contact with professional and solution-oriented communication;
• Partner with Sales and Customer Success to align renewal strategies with account plans.

Qualifications

• Minimum 3 years of experience in subscription renewals, sales operations, customer success, or related roles;
• Experience managing SaaS or recurring‑revenue contracts;
• Strong understanding of subscription models, pricing, and contract terms;
• Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office;
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment;
• Self‑motivated and effective working independently;
• Team player with a genuine desire to see the team and colleagues succeed;
• Excellent written and verbal communication skills;
• Sound judgment and effective problem‑solving under pressure;
• Confidence in asking questions or for guidance when something is unclear;

Company Overview

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. 

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. 

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. 

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. 

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

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