Remote Guest Services Officer (025-1359)

​​Looking for Philippines-based candidates

Job Role: Remote Guest Services Officer

Compensation range: $15 AUD per hour

Engagement type: Independent Contractor Agreement

Work Schedule: This role will follow Australian night shift hours, Sunday to Thursday nights, for 31 hours per week.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is an established Melbourne-based short-stay accommodation business managing a growing portfolio of more than 100 apartments. With over a decade of industry experience, the business focuses on creating reliable, well-managed stays and maintaining high standards across guest service and day-to-day operations.

Role Overview: The Remote Guest Services Officer is a key role responsible for managing guest interactions and reservation-related tasks for the company. This is a complete work from home set-up. The role includes handling guest inquiries, maintaining reservation systems, and ensuring accurate communication with guests to deliver exceptional service.

Key Responsibilities: 

Guest Communications

• Respond promptly to guest inquiries and reservations via email, phone, and booking platforms.
• Use saved replies and automated messaging systems to ensure consistent communication.
• Address guest requests and queries regarding bookings, check-ins, and check-outs.

Reservation Management

• Update and manage reservation tracking systems across all platforms.
• Monitor and process failed payments, cancellations, and booking modifications.
• Ensure accurate and timely communication of reservation details and updates to guests.

Operational Coordination

• Collaborate with the housekeeping department to ensure readiness for guest check-ins.
• Confirm that guest details and special requests are updated in the system.
• Work with the reservations dashboard to ensure data accuracy and completeness.

Required Skills and Qualifications:

• Experience: 3–5 years of remote work experience in guest services, within the short-stay accommodation, hospitality, or property management industry is strictly required. Remote experience supporting Australian or international clients is highly desirable.
• Technical Proficiency: Strong skills in Excel, Word, OneDrive, WhatsApp, and Gmail, with a willingness to learn new systems. Experience with channel management software such as Guesty is preferred.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving: Ability to resolve guest and operational issues efficiently, professionally, and empathetically.
• Time Management: Ability to manage multiple tasks, priorities, and deadlines effectively.
• Availability: Comfortable working Sunday to Thursday nights, 31 hours per week, during Australian night hours.

Preferred Qualifications

• Familiarity with booking and reservation systems (e.g., Guesty, Airbnb, Booking.com).
• Previous experience in property management or a similar field.
• Tech-savviness with a proactive approach to adopting new tools and systems.

Schedule

• Sunday to Thursday, 31 hours per week, during Australian night hours.
• Sunday:           4pm to 10pm
• Monday:          6pm to 10pm
• Tuesday:          9am to 4pm
• Wednesday:    9am to 4pm
• Thursday:       9am to 4pm

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)