Remote Field Service Engineer (L1)

nttlimited· NTT Italia S.p.A.
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📍 Segrate, ItalyFull time

About this role

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Il Remote Field Service Engineer (L1) è un ruolo tecnico del nostro team di supporto sistemistico remoto ai clienti, principalmente su ambienti Microsoft Windows e Linux.

L'engineer si occuperà di monitoraggio dei sistemi, gestione di incident e richieste di servizio, troubleshooting di primo livello, analisi dei log ed escalation verso i gruppi specialistici, operando secondo procedure definite e nel rispetto degli SLA.

Il Remote Field Service Engineer (L1) entrerà a far parte di un team italiano che fornisce supporto a diversi clienti nazionali e internazionali su molteplici tecnologie e infrastrutture.

Principali responsabilità

La risorsa entrerà a far parte del team Sistemi e sarà coinvolta nelle attività operative di supporto sistemistico sui sistemi dei clienti.

Le principali attività saranno:

  • Monitoraggio dei sistemi cliente;

  • Supporto sistemistico su ambienti Microsoft Windows e Linux;

  • Analisi e troubleshooting di anomalie;

  • Gestione degli Incident e delle richieste di servizio tramite sistema di trouble ticketing;

  • Esecuzione di attività sistemistiche secondo procedure definite;

  • Gestione delle escalation verso i gruppi specialistici competenti;

  • Supporto alle attività di Change Management;

  • Verifica dei log e raccolta delle informazioni necessarie all'analisi degli incident;

  • Aggiornamento della documentazione tecnica e delle procedure operative.

Cosa ti serve per avere successo nel ruolo?

Cerchiamo una persona curiosa, precisa e interessata a sviluppare le proprie competenze in ambito sistemistico, con buone capacità di problem solving e predisposizione al lavoro in team.

Requisiti

  • Conoscenze di base dei sistemi operativi Microsoft Windows/Windows Server e Linux;

  • Familiarità con strumenti di monitoraggio e sistemi di trouble ticketing; (service now preferenziale)

  • Capacità di effettuare attività di troubleshooting e analisi dei log;

  • Familiarità con protocolli e strumenti di amministrazione remota quali SSH e RDP;

  • Disponibilità a lavorare su turni secondo le fasce di servizio previste;

  • Formazione tecnica in ambito informatico;

  • Buona conoscenza della lingua inglese, scritta e parlata;

  • Attenzione ai dettagli, capacità organizzative e buone doti comunicative;

  • Conoscenza dei principi della metodologia ITIL.

Costituiscono titolo preferenziale

  • 1-2 anni di esperienza in attività di System Administration o supporto sistemistico;

  • Conoscenza di Active Directory e dei principali servizi Microsoft;

  • Conoscenza di ambienti di virtualizzazione;

  • Conoscenza di PowerShell e/o Bash;

  • Esperienza con ServiceNow, Zabbix, mRemoteNG o strumenti equivalenti.

Location: Milano

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.


Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.


Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Frequently Asked Questions

Is the salary disclosed for the Remote Field Service Engineer (L1) position at nttlimited?
The salary for this Remote Field Service Engineer (L1) role at nttlimited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Remote Field Service Engineer (L1) position at nttlimited located?
This Remote Field Service Engineer (L1) role at nttlimited is based in Segrate, Italy. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Remote Field Service Engineer (L1) role at nttlimited full-time or part-time?
This is listed as a Full time position. It is posted as a Remote Field Service Engineer (L1) role in the NTT Italia S.p.A. department at nttlimited.
Which team or department does the Remote Field Service Engineer (L1) at nttlimited belong to?
This Remote Field Service Engineer (L1) position is part of the NTT Italia S.p.A. department at nttlimited. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Remote Field Service Engineer (L1) position at nttlimited?
Click the "Apply Now" button on this page. You will be redirected to nttlimited's official application portal hosted on workday where you can submit your application directly.
When was the Remote Field Service Engineer (L1) job at nttlimited posted?
This Remote Field Service Engineer (L1) position at nttlimited was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Remote Field Service Engineer (L1)
nttlimited
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