Reliability Operations Analyst 1

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Key Responsibilities:

• Management of ticket-based work
• Serve as the primary contact to resolve issues and engage resources related to production and hosting.

• Monitoring dashboards with the unblinking focus of a highly caffeinated owl

• Participate in technical troubleshooting, working with Engineering and Incident Management teams to drive resolution.
• Facilitate incident bridge lines during application outages.

• Hosting bridge calls where everyone asks "any updates?" every four minutes like it's a hostage negotiation, while staying calm and professional.

• Monitor dashboards, respond to alerts, and manage a ticket queue.
• Have experience with network infrastructure, including routers, switches, firewalls, access points, and knowledge of wired and wireless networks, VLANs, VPNs, and network security practices.
• Possess basic knowledge of Linux, infrastructure, and networking (TCP/IP, DNS, DHCP).
• Manage communications via email and respond to phone calls from US-based customers, internal teams, data processing vendors, and other third-party vendors.
• Have outstanding English communication skills, both written and verbal.
• Document and maintain processes to streamline operations and improve efficiency.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.