Undertake relationship management with channel partnersΒ | - Establish and maintain strong relationships with channel partners.
- Provide regular training and support to enhance their product knowledge and selling skills.
- Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.
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Setup Business tracking process with channel partners | - Create and share regular MIS tracking updates
- Tracking partner wise lead flows on daily basis
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Manage Call centre funnel for channel partners | - Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency
- Resolve customer queries and concerns on timely basis
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Collaborate with internal teams and build on product knowledge | - Collaborate with internal teams to resolve customer issues and improve processes
- Should have some knowledge of Policy and product to manage the role
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Undertake Cross selling | - Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers.
- Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.
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