Registration Scheduling Supervisor - Pediatrics Clinic

fhp· Administrative/Clerical
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📍 Fairbanks, AK, USFULL TIME💰 USD 26–40

About this role

Overview

This position supervises the daily operations of the registration, central scheduling, pre-registration and/or prior auth functions for the facility and its ancillary services. Ensures delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Ensures work-flow efficiency. Ensures the use of available services is maximized in ancillary departments through the efficient scheduling of patients, tests, and procedures. Provides training and oversight to staff ensuring patients are assisted in an accurate and timely manner, insurances are verified and authorizations obtained, and that specified electronic medical records procedures are used. Resolves problems and conflicts among people and processes. Identifies quality improvement opportunities and takes appropriate action.

 

Pay & Benefits:

  • Compensation: $25.88 to $40.44 hourly wage based on experience and education
  • Additional Pay: Shift Differential, Annual Increases, Paid Time Off
  • Benefits: medical, vision, dental, 401k with employer match
  • Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
  • Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
  • Schedule:EXEMPTFull-time, 40 hours per week, 5X8 hour day shifts

 

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

 

Responsibilities

 

  • Supervises the operations and staff for the registration, central scheduling, pre-registration and/or prior auth areas. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Achieves facility goals, maximizes usage of available services, and meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff. Sets goals, coaches, monitors, and corrects performance of staff. Assures goals are achieved, and applicable workflows and processes have been followed. Manages staff schedules and timecards.
  • Manages personnel actions including recruiting, new hire actions, interviewing and selection of new staff, training, and performance management. Adheres to and participates in the development the department budget. Schedules staff to insure appropriate staffing levels at all times, while maintaining labor expenditures within budget guidelines. Provides daily leadership and motivates staff to provide the highest level of service and performance. Retains a high performing team.
  • Measures work outcomes against goals for applicable teams. Prepares and maintains unit statistical reports and maintains statistics and goals by team and individual. Develops implements and manages work procedures to ensure that tests, procedures and surgical procedures are scheduled appropriately, and that all preliminary instructions are fully and accurately delivered to patients. Investigates and resolves problems to ensure successful processes.
  • Provides information on patient registration and/or scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including up-front cash collections (if applicable).
  • Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately. Coordinates and participates in special projects as assigned. 

    • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

    Qualifications

    Requires an Associate's degree in business, hospital management, or related fields or equivalent education, experience and knowledge.Requires skills normally acquired over three (3) or more years of medical office work, including previous experience with hospital registration and prior authorizations. Must have experience with office management, employee leadership, and/or employee supervision in a healthcare insurance and billing setting. Business skills and experience in the assigned work area are required. Must possess medical terminology knowledge, as well as experience with Medicaid plans and Medicare billing.Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills.As is typical in this industry, variable shifts and hours, and on-call duties may be required.PREFERRED QUALIFICATIONSAdditional clinical knowledge and experience is advantageous. Experience with Cerner or MMS4 applications is preferred. Additional related education and/or experience preferred.

     

    Foundation Health Partners is an EEO/AAP employer; qqualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Frequently Asked Questions

    What is the salary for the Registration Scheduling Supervisor - Pediatrics Clinic role at fhp?
    The listed salary for this Registration Scheduling Supervisor - Pediatrics Clinic position at fhp is USD 26–40. This is an FULL TIME role.
    Where is the Registration Scheduling Supervisor - Pediatrics Clinic position at fhp located?
    This Registration Scheduling Supervisor - Pediatrics Clinic role at fhp is based in Fairbanks, AK, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Registration Scheduling Supervisor - Pediatrics Clinic role at fhp full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Registration Scheduling Supervisor - Pediatrics Clinic role in the Administrative/Clerical department at fhp.
    Which team or department does the Registration Scheduling Supervisor - Pediatrics Clinic at fhp belong to?
    This Registration Scheduling Supervisor - Pediatrics Clinic position is part of the Administrative/Clerical department at fhp. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Registration Scheduling Supervisor - Pediatrics Clinic position at fhp?
    Click the "Apply Now" button on this page. You will be redirected to fhp's official application portal hosted on icims where you can submit your application directly.
    When was the Registration Scheduling Supervisor - Pediatrics Clinic job at fhp posted?
    This Registration Scheduling Supervisor - Pediatrics Clinic position at fhp was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
    Registration Scheduling Supervisor - Pediatrics Clinic
    fhp · 💰 USD 26–40
    Apply for this role ↗

    You'll be redirected to fhp's official application page on icims.