Regional Lead – Revenue Operations & Project Lifecycle

Company:

Mercer

Description:

We are seeking a talented individual - Regional Lead – Revenue Operations & Project Lifecycle, to join Oliver Wyman, a Marsh business. This role will be based in Lisbon.

This is a hybrid role that has a requirement of working at least three days a week in the office.

As Regional Lead – Revenue Operations & Project Lifecycle, you will lead the operational execution and ongoing evolution of Oliver Wyman Europe’s end-to-end project lifecycle, ensuring projects move efficiently from setup through invoicing and cash collection with strong governance, commercial accuracy and operational excellence. You will lead the Europe Project Setup team and act as the senior escalation point for complex project lifecycle matters, working closely with Partners and cross-functional Finance and Technology teams to simplify processes, strengthen revenue operations and drive the adoption of AI, automation and ERP capabilities.

We will count on you to:

• Lead the Europe Project Setup team, ensuring consistent, high-quality project setup delivery across the region while developing capability, balancing workload and maintaining resilient service levels across markets.

• Own the regional Revenue Operations control framework across project setup, backlog management, forecasting, invoicing and cash collection, maintaining accurate project and backlog data to support revenue reporting and commercial decision-making.

• Act as the senior escalation point for complex project lifecycle matters and Partner enquiries, providing hands-on support for non-standard commercial arrangements and periods of peak demand.

• Partner with FP&A, Controllership, Talent Management and Technology teams to determine the appropriate operational treatment of revenue and commercial arrangements and strengthen governance across the project lifecycle.

• Lead the redesign of Europe’s project lifecycle operating model, simplifying and standardising processes and championing AI, automation and ERP capabilities that reduce manual effort and improve operational efficiency.

• Own the regional roadmap for project lifecycle systems, working with Technology and Global Finance teams to prioritise enhancements, resolve issues and deliver continuous operational improvements.

• Monitor operational performance and use KPIs, reporting and analysis to provide leadership and Partners with actionable recommendations that improve governance, forecasting reliability and service quality.

What you need to have:

• Experience in a senior project lifecycle management, revenue control or finance operations leadership role within a professional services environment.

• Deep understanding of work in progress, billing and revenue recognition practices.

• Strong commercial judgement, with the ability to interpret complex contracts and influence senior stakeholders and Partners.

• Experience leading operational improvement or transformation initiatives and analysing complex operational or financial information to develop and communicate recommendations across international teams.

What makes you stand out?

• Experience implementing AI or workflow automation within finance or operational processes.

• Experience with ERP, CRM and project lifecycle platforms, with Salesforce experience advantageous.

• Experience using reporting and visualisation tools such as Tableau or Power BI, together with advanced Excel and PowerPoint capability; additional European language skills are advantageous.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.