Regional Area Manager

Company Description

Job Description

We are seeking an experienced and strategic Regional Area Manager to lead operations across our Rockhampton City territory and surrounding regions in Australia. This is a permanent position offering the opportunity to drive business growth, manage multi-site operations, and lead a high-performing team. The successful candidate will be responsible for overseeing all aspects of regional performance, ensuring operational excellence, and delivering sustainable business results. • Oversee all operational and commercial activities across the assigned regional territory, ensuring alignment with organisational objectives and strategic priorities • Develop and implement regional business strategies to drive revenue growth, market penetration, and competitive advantage.

   Key Responsibilities

• Operational Excellence — Ensure every restaurant meets brand standards for food quality, speed, cleanliness, and guest experience.

• Multi‑Site Leadership — Lead, coach, and develop Senior Operations Coaches and Restaurant Managers across the region.

• Commercial Performance — Drive sales, labour efficiency, COGS control, and profitability; analyse performance data and implement improvement plans.

• People Development — Build capability, hold teams accountable, and create succession pipelines.

• Compliance & Safety — Ensure WHS, Food Safety, RSA, Awards/EAs, and visa compliance across all sites.

• Customer Experience — Champion guest satisfaction, resolve escalations, and maintain brand reputation.

• Strategic Execution — Translate state strategy into consistent operational execution across QLD.

• Stakeholder Management — Collaborate with state leadership, franchisee, general manager, suppliers, and cross-functional teams.

• Travel & Field Presence — Regular intrastate travel to Bundaberg, Rockhampton, Gladstone, Hervey Bay, Maryborough, and Brisbane.

  Core Competencies

• Leadership & Coaching — Ability to inspire, develop, and hold teams accountable.

• Commercial Acumen — Strong understanding of P&L, labour models, inventory, and cost control.

• Communication — Clear, consistent communication across all levels.

• Problem Solving — Ability to diagnose operational issues and implement solutions.

• Tech Literacy — Comfortable with systems such as Workday, Tanda, Crunchtime, and Microsoft Office.

Qualifications

**Required Skills & Experience:** • Minimum 3 years' experience in a regional or area management role within a corporate environment • Proven track record of managing P&L responsibility and delivering financial results • Strong people management and team leadership capabilities • Demonstrated experience in strategic planning and business development

• Excellent communication and interpersonal skills with the ability to influence at all levels • Strong analytical and problem-solving abilities with sound decision-making skills • Experience with performance management, KPI tracking, and data analysis • Proficiency in Microsoft Office applications and business management systems • Ability to travel within the regional territory as required

**Desirable Skills & Experience:** • Experience within a specific industry sector relevant to the role • Knowledge of the Australian market and regional business dynamics • Familiarity with CRM software or advanced business management platforms • Background in sales, operations, or business development • Experience managing geographically dispersed teams or multiple locations

Additional Information