Referral Specialist

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Job Summary and Responsibilities

As our Referral Specialist, you will serve as a critical liaison in our Cardiology Services department, ensuring that patients receive timely and coordinated care. You will act as the primary point of contact for patients and referring providers, playing a key role in managing complex scheduling, verifying essential insurance information, and facilitating the authorization process. 

Every day you will manage a high volume of incoming calls and patient registrations, meticulously verifying demographics and insurance coverage to ensure billing accuracy. 

To be successful in this role, you will possess a high school diploma or GED, with at least one year of administrative experience in a medical setting strongly preferred.

• Resolves, pre-certification, registration and case-related concerns prior to a patients appointment. This includes interacting with patients, insurance carriers and various internal departments
• Completes the referral process for a patient's ancillary, consultation, radiology or lab visit. The process includes checking insurance coverage, sending approval and receiving confirmation, scheduling appointments, andnotifying patients of progress.
• Completes the referral process for a patient's ancillary, consultation, radiology or lab visit. The process includes checking insurance coverage, sending approval and receiving confirmation, scheduling appointments and notifying patients of progress

Job Requirements

Required

• High School Graduate
• Minimum of two (2) years experience in Medical Office or other healthcare environment
• Basic Computer skills, Excel, Outlook, windows based programs

Peferred

• Bi-lingual