Referral Coordinator III

Position Summary

Referral Coordinator III

Location: Alabaster, AL📍 1010 1st Street North, Suite 301, Alabaster, AL 35007

Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-12:00 PM

Are you an organized, detail-oriented healthcare professional who enjoys helping patients navigate their healthcare journey? We are seeking a Referral Coordinator to join our growing team in Alabaster, Alabama.

In this role, you will be a vital link between patients, providers, specialists, insurance companies, and healthcare departments, ensuring referrals, authorizations, and appointments are processed accurately and efficiently. The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and is passionate about delivering exceptional customer service.

The position supports clinical teams and patients by managing referrals and authorizations, coordinating follow-up care, scheduling appointments, and ensuring insurance requirements are met.

Our Office Environment

Our office is fast paced and manages a high volume of patients, referrals, and coordination with providers, insurance companies, and healthcare departments. Success in this role requires strong attention to detail, excellent organizational skills, and the ability to prioritize competing demands while maintaining a positive attitude.

Ideal Candidate

The ideal candidate is dependable, motivated, and enjoys learning new processes. You are comfortable working in a busy healthcare setting, take initiative, communicate effectively with patients and providers, and are committed to providing an outstanding patient experience.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Key Responsibilities

• Process and manage patient referrals and authorizations within the electronic health record system.
• Schedule specialty appointments, diagnostic testing, procedures, and follow-up visits.
• Verify insurance information and authorization requirements.
• Coordinate with providers, clinical staff, patients, and external healthcare facilities.
• Communicate referral status and appointment details to patients and care teams.
• Maintain accurate patient records and update insurance information as needed.
• Monitor expiring referrals and ensure continuity of patient care.
• Serve as a resource for patients and providers regarding referral processes.
• Provide exceptional customer service while maintaining accuracy and efficiency.
• Support departmental goals related to productivity, quality, and patient satisfaction.

Qualifications

Minimum Qualifications

• High School Diploma or GED required.
• 2-3 years of healthcare or medical office experience preferred.
• Experience with referrals, scheduling, insurance verification, prior authorizations, or specialty practice operations preferred.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a high-volume environment.

Preferred Qualifications

• Experience working in a specialty physician practice or healthcare setting.
• Knowledge of medical terminology.
• Experience with Epic or other Electronic Medical Record (EMR) systems.
• Understanding of insurance requirements, referrals, and authorizations.
• Familiarity with ICD-10 and CPT coding concepts is a plus.