Recovery & Support Specialist - Brisbane, Sydney or Melbourne

Company Description

• Competitive Salary + Bonus + Annual Reviews
• Flexible Work Hours | Hybrid Model
• Wellbeing Benefits – Mental, Physical & Financial Support
• 3 x 12-month fixed-term contract roles
• Collaborative team with supportive leadership
• Internal career growth opportunities

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

We're looking for professionals who are passionate about supporting people through recovery and delivering positive health and return to work outcomes. You may come from a claims, rehabilitation, allied health or social services background, and bring a strong customer-centric approach combined with sound clinical and vocational judgement.

• Drive optimal recovery and return to work outcomes by shaping clear, evidence-based strategies across IP and TPD claims.
• Partner with claims teams and healthcare practitioners to reduce barriers and accelerate sustainable wellbeing and recovery outcomes for customers.
• Identify and intervene early on at-risk claims to prevent prolonged recovery and improve customer and claim outcomes.
• Build Claims Consultant capability through coaching and guidance on medical, rehabilitation and return to work decision-making.
• Ensure recovery services deliver value by influencing the quality, alignment and performance of external providers.
• Strengthen best-practice recovery approaches by collaborating with Health Services and contributing insights to Claims leadership.

Qualifications

• Tertiary qualifications in an Allied Health discipline (e.g. Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling, Psychology) or Social Work.
• For Social Work professionals, experience working in both community-based and/or corporate environments will be highly regarded.
• Demonstrated experience supporting individuals with recovery, rehabilitation, return to work, health, wellbeing or vocational outcomes.
• Strong ability to assess barriers to recovery and develop practical, evidence-based strategies that support sustainable outcomes.
• Experience collaborating with a range of stakeholders including customers, treating health practitioners, employers and service providers.
• Excellent communication and influencing skills, with the ability to build trusted relationships and drive positive outcomes.
• An understanding of injury management, rehabilitation, return to work principles, insurance and/or claims management will be highly regarded.
• A passion for helping people navigate complex situations and achieve meaningful recovery outcomes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.