Records Program Services Manager

Position Overview

The Records Program Services Manager is responsible for overseeing all aspects of records storage, retention scheduling, maintenance, protection, retrieval, and disposition of records maintained at the Hanford Site. This position ensures compliance with contractual, regulatory, and records management requirements outlined in the Statement of Work and applicable governing regulations. The Manager plans, directs, and coordinates Records Program Services personnel and activities to support operational excellence, regulatory compliance, customer service, and continuous improvement initiatives.

Major Activities (Typical Duties/Responsibilities)

• Reports directly to the OSC Technical Solutions Records Manager and provides leadership and oversight for Records Program Services operations and personnel.
• Develops and monitors departmental goals, performance metrics, service levels, and operational priorities.
• Manages personnel activities including hiring, training, coaching, performance management, employee development, and succession planning.
• Ensures compliance with contractual, regulatory, and records management requirements, including readiness for audits, assessments, reviews, and inspections.
• Oversees workload distribution, staffing, and resource utilization to meet customer and business requirements.
• Develops and implements records management and content management policies, procedures, standards, and strategies that support effective information governance and document lifecycle management.
• Partners with stakeholders to improve service delivery, information accessibility, and records management practices.
• Identifies and implements process improvements, automation opportunities, and technology solutions to enhance efficiency, compliance, and operational effectiveness.
• Fosters a culture of collaboration, knowledge sharing, accountability, and continuous improvement.
• Maintains effective communication with leadership, customers, and team members regarding operational performance, priorities, and issues.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Advanced knowledge of records and information management principles, regulations, standards, practices, and records lifecycle requirements.
• Strong analytical, critical thinking, and decision-making skills with the ability to evaluate complex information and resolve issues independently.
• Demonstrated problem-solving and conflict resolution skills.
• Excellent organizational and project management skills, including the ability to manage multiple priorities, deadlines, and competing business demands.
• Ability to develop, implement, and improve policies, procedures, and operational processes.
• Strong leadership skills with the ability to motivate, coach, and develop employees.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service orientation and ability to establish productive relationships with customers, stakeholders, management, and team members.
• Excellent written and verbal communication skills, including editing, proofreading, presentation, and business writing abilities.
• Ability to research, analyze, classify, and manage technical and business records.
• Demonstrated proficiency with Microsoft Office applications and records management systems.
• Ability to maintain confidentiality and exercise discretion with sensitive information.

Physical Abilities

• Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communications ability adequate to perform the essential functions of the job.
• Ability to kneel, bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.
• Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.

Minimum Qualifications

• Bachelor's Degree and 5 or more years of leadership experience, or an equivalent combination of education, training and experience
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain Department of Energy access badge.

Preferred Qualifications

• Minimum of five years of experience performing records management functions in a highly regulated environment, such as government, nuclear, energy, healthcare, or other regulated industries.

Pay Rate:  $98,706 - $148,115/ Yearly

Benefits: OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits. 

OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.  

OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. 

Reasonable Accommodation:

OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email recruiting@ciri.com.

Important Employment Notice: Federal Contract & RCW 49.44.240:

Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance.

While Washington State’s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law, it does not supersede federal requirements.

Zero-Tolerance Policy and Disqualification

• Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law.
• Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis.
• Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations.

All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.